Experienced Bilingual Customer Service Representative (French/English) - Remote Work Opportunity with arenaflex

Introduction to arenaflex

arenaflex is a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging. We are committed to providing exceptional customer experiences and tech-powered innovation to the world's best-known brands. With a strong presence in over 70 countries, we are proud to be a diverse and dynamic team of game-changers who are passionate about delivering outstanding customer service experiences.

About the Role

We are seeking an experienced Bilingual Customer Service Representative (French/English) to join our team of remote workers. As a Customer Service Representative, you will be responsible for providing inbound customer support using a call flow guide in the customer's preferred language. You will help customers resolve basic technical issues, track and document information in databases, and maintain broad knowledge of client products and/or services.

Key Responsibilities

• Provide inbound customer support using a call flow guide in the customer's preferred language (French or English)
• Help customers resolve basic technical issues related to products and/or services
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables
• Offer additional products and/or services to customers
• Deliver expert customer experiences with a smile

Qualifications and Requirements

To be successful in this role, you will need to possess the following qualifications and skills:

• The ability to speak fluent French and English
• 1+ year of customer service experience
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing
• High Speed internet (no wireless/hotspots or satellite) and a smartphone

Essential Skills and Competencies

In addition to the qualifications and requirements listed above, the following skills and competencies are essential for success in this role:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Strong attention to detail and ability to maintain accuracy
• Ability to work independently and as part of a team

Career Growth and Development Opportunities

At arenaflex, we are committed to the growth and development of our employees. We offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. With real career (and personal) growth potential, you can expect to:

• Develop new skills and knowledge through our training programs
• Take on new challenges and responsibilities as you grow in your career
• Advance to leadership positions and contribute to the growth and success of our team

What We Offer

In addition to a competitive salary and benefits package, we offer a range of perks and benefits to our employees, including:

• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support

Our Culture and Values

At arenaflex, we are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We believe in:

• Championing our people and investing in their growth and development
• Delivering exceptional customer experiences and exceeding customer expectations
• Embracing innovation and technology to drive business success
• Building a culture of inclusivity, respect, and empathy

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our website. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Equal Employment Opportunity

arenaflex is an equal opportunity employer and complies with all fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability, pregnancy, or other legally protected status.