Product Support Specialist

tastytrade is a company focused on democratizing trading and empowering individual investors. As a Product Support Specialist for Open API, you will provide technical support for the public API and collaborate with Engineering and Product teams to enhance the developer experience.

Responsibilities

• Manage the Open API support inbox, triaging and resolving developer inquiries with aggressive same-day and 2 business day resolution expectations
• Debug complex API integration issues including authentication flows, WebSocket connections, request/response formatting, and rate limiting challenges
• Reproduce bugs in local development environments, create minimal reproducible examples, and document technical issues for Engineering escalation
• Coordinate regular touchpoints with Product Manager and Engineering Manager to resolve advanced technical questions and facilitate knowledge transfer
• Monitor developer communities (Reddit, Discord, forums, GitHub) to proactively address questions and emerging issues
• Create and maintain internal canned responses in Salesforce for common API questions, including code snippets and troubleshooting workflows
• Develop external customer-facing FAQs, integration guides, and code examples on the developer portal
• Build and maintain the tastyworks-public-api Postman collection with working examples for all instrument types, order types, and complex trading strategies
• Create sample integration code in multiple languages demonstrating authentication, order placement, market data streaming, and error handling
• Identify gaps in public API documentation each quarter and contribute directly to documentation improvements with technical accuracy
• Aggregate feedback from support tickets, community forums, and direct developer interactions to identify patterns in pain points and feature requests
• Analyze API usage patterns, error logs, and integration challenges to surface systemic issues and enhancement opportunities
• Transform developer insights into actionable product recommendations with technical specifications that enhance API functionality
• Collaborate with Product Managers to prioritize feature requests and bug fixes based on developer impact
• Track enhancement requests and monitor resolution progress, providing technical context to stakeholders

Skills

• Bachelor's degree in Computer Science, Software Engineering, or related technical field, or equivalent practical experience
• Experience in technical support, API support, developer relations, or software engineering roles
• Strong understanding of RESTful API architecture, HTTP/HTTPS protocols, authentication methods (OAuth 2.0, session tokens), and WebSocket connections
• Experience with API testing tools (Postman, curl, Insomnia) and ability to craft complex API requests, troubleshoot responses, and validate payloads
• Familiarity with version control (Git), API documentation tools, and development workflows
• Understanding of basic trading concepts (order types, instrument types, market mechanics) or demonstrated ability to quickly learn domain-specific technical systems
• Analytical mindset: Ability to diagnose technical issues systematically, identify root causes, and document reproduction steps clearly
• Customer-focused communication: Excellent at translating technical concepts for varied audiences while maintaining technical accuracy
• Self-directed learner comfortable with complex technical systems and emerging technologies
• Strong preference for obtaining securities licensing (SIE and Series 7) within 60 days of starting the role
• Experience with financial services APIs or trading platform integrations
• Contributions to open-source projects or public GitHub repositories
• Knowledge of options trading, futures, or equity market mechanics
• Experience with monitoring tools, logging systems, or API analytics platforms

Benefits

• Performance Bonuses
• Stock Purchase Options
• 401k Plan
• Medical/Dental/Vision Benefits
• 20 Paid Vacation Days (plus an additional paid vacation day the month of your birthday!)
• 10 Paid Sick Days
• Gym Membership Reimbursement
• Commuter Benefits
• Pet Insurance
• Wellness & Mental Health Programs
• Charitable Donation Matching
• Two Paid Volunteer Days Off
• Daily catered lunch when in the office
• Full kitchen with snacks and beverages
• In-building gym
• Shuttle to/from Metra
• Office located in the West Loop - Chicago's growing center of tech, great cuisine, and high-end bars

Company Overview

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