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Associate Customer Success Manager, Growth - Tax

Remote, USA Full-time Posted 2025-11-24

Thomson Reuters is a global leader in providing trusted content and technology for professionals across various sectors. The Associate Customer Success Manager will manage post-sale relationships for smaller accounts, drive product adoption, and monitor customer health to ensure value realization.


Responsibilities

  • Own post-sale relationships for a portfolio of smaller accounts
  • Drive product adoption, usage, and satisfaction through proactive engagement
  • Monitor customer health and usage trends to identify risks and opportunities
  • Conduct regular check-ins and success reviews to ensure value realization
  • Collaborate with internal teams to resolve issues and support renewals
  • Maintain CRM and Customer Success tools for visibility and accountability
  • Contribute to scalable processes and content that enhance the CS function

Skills

  • Bachelor's degree in Business, Marketing, Communication, or related field (or equivalent experience)
  • 1–3 years in Customer Success, Account Management, or similar role within a SaaS company
  • Proficiency in CRM and Customer Success platforms; eagerness to learn and grow

Benefits

  • Flexibility & Work-Life Balance
  • Career Development and Growth
  • Industry Competitive Benefits
  • Culture
  • Social Impact
  • Making a Real-World Impact
  • Market competitive health, dental, vision, disability, and life insurance programs
  • Competitive 401k plan with company match
  • Competitive vacation, sick and safe paid time off
  • Paid holidays (including two company mental health days off)
  • Parental leave
  • Sabbatical leave
  • Optional hospital, accident and sickness insurance paid 100% by the employee
  • Optional life and AD&D insurance paid 100% by the employee
  • Flexible Spending and Health Savings Accounts
  • Fitness reimbursement
  • Access to Employee Assistance Program
  • Group Legal Identity Theft Protection benefit paid 100% by employee
  • Access to 529 Plan
  • Commuter benefits
  • Adoption & Surrogacy Assistance
  • Tuition Reimbursement
  • Access to Employee Stock Purchase Plan

Company Overview

  • Thomson Reuters delivers critical information from the financial, legal, accounting, intellectual property, science, and media markets. It was founded in 2008, and is headquartered in Toronto, Ontario, CAN, with a workforce of 10001+ employees. Its website is http://thomsonreuters.com.

    • Company H1B Sponsorship

  • Thomson Reuters has a track record of offering H1B sponsorships, with 13 in 2025, 12 in 2024, 5 in 2023. Please note that this does not guarantee sponsorship for this specific role.

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