[Remote] Premier Services Specialist

Note: The job is a remote job and is open to candidates in USA. Liaison International has been a partner for higher education institutions for three decades, helping them achieve their enrollment goals. They are seeking a Premier Services Specialist to support TargetX clients with Salesforce configurations, training, and consultative services.

Responsibilities

• Consult with Premier Services clients regarding their business and operational processes to determine the most effective use of technology solutions to address their needs
• Implement or update configurations in clients’ Salesforce instances for TargetX and Salesforce products as well as bundled third-party solutions
• Create or update Salesforce automations via Process Builders, flows and/or formula fields; manage Visualforce pages and Apex classes as they are required for TargetX products
• Set security parameters via profile provisioning or permission set creation and assignment
• Complete data migrations and integrations via DataLoader and Informatica
• Develop training material and conduct client trainings on various TargetX and Salesforce tools
• Manage system upgrades for Premier clients including client outreach, scheduling, upgrade and post-upgrade-configurations, testing, and product issue resolution

Skills

• Bachelor's degree from an accredited college or university
• Experience in a higher education setting specifically within the admissions and student success departments
• Familiarity with and experience utilizing and configuring on the Salesforce platform
• Obtained Salesforce Administrator Certification within 6 months of employment
• Strong understanding of business software, including CRMs, Microsoft Office, and Google Suite
• Excellent analytical reasoning, problem solving, and multitasking skills
• Excellent written, communication, and presentation skills
• Demonstrated ability to resolve issues and maintain strong client relationships
• Ability to demonstrate an owner's attitude toward customer issues
• Ability to prioritize multiple tasks with varying deadlines
• Proactive and energetic attitude with the desire to be a key player on a results-oriented team in a fun, fast-paced work environment
• Ability to work independently and collaboratively while working in a remote environment
• Highest personal and professional values that are aligned with the TargetX and Liaison fundamentals

Company Overview

Company H1B Sponsorship