[Remote] Customer Success Specialist

Note: The job is a remote job and is open to candidates in USA. Peachjar is an ed-tech company focused on connecting parents to their community to enrich children's lives. They are seeking a Customer Success Specialist to provide exceptional support and optimize customer experience through various communication channels.

Responsibilities

• Effectively engage customers through inquiry response and proactive outreach to demonstrate the product and present methods for optimal use
• Responsible for meeting or exceeding assigned goals for customer inquiry response and proactive engagement through phone, email, and chat communications
• Respond to all customer inquiries in a timely and professional manner that align with the organizational objective of providing fanatical customer support
• Develop a trusted advisor relationship with all customers through phone, email, chat communications and assist in developing the optimal solution for their needs; requires upsell ability
• Ensure 100% customer satisfaction with all current and prospective customers by resolving inquiries in a timely and efficient manner that builds trust and loyalty
• Ensure all info in Salesforce CRM is accurate and up-to-date and provide feedback on user experience to help improve our system
• Perform additional duties as required

Skills

• High school graduate or equivalent required
• 1 – 3 years of progressive customer support, account management, professional business experience required
• Must be available 7:30 AM - 4:00 PM Pacific Time Monday through Friday
• Typing 60+ words per minute required
• Self-starter with ability to work independently and on multiple initiatives simultaneously
• Excellent organizational, communication, and interpersonal skills
• Passion for helping customers and a strong attention to detail
• Technologically savvy with ability to learn quickly
• Ability to analyze problems and implement creative solutions
• Proven experience in customer success, support, retention, and account management preferred
• Proficiency with Salesforce CRM and Microsoft Office strongly preferred

Benefits

• Medical
• Dental
• Vision
• STD/LTD
• Employee Assistance Program
• Flexible Spending Accounts
• Life insurance
• Stock options
• 401(k)
• Generous PTO
• Holiday Pay
• Employee Perks Discount Program
• Employee Referral Bonus
• Work from home stipend

Company Overview