[Remote] Communication Assistant - Accessibility Relay Speech to Speech - TX

Note: The job is a remote job and is open to candidates in USA. Communication Service for the Deaf (CSD) is the largest NPO dedicated to cultivating opportunities for Deaf success. They are seeking a Communication Assistant to facilitate phone calls between deaf or hard of hearing individuals and hearing individuals through their Telephone Relay Service.

Responsibilities

• A Communication Assistant relays telephone calls between deaf, hard of hearing, and speech-impaired consumers (TTY users) and hearing consumers through the telephone network
• The Assistant will understand the speech patterns of people with mild, moderate or severe speech disabilities or those who use a speech augmentative device

Skills

• A minimum of a High School Diploma or equivalent
• 18 years of age or older
• Ability to type at 60 words per minute with minimal errors (to graduate training)
• 45 words per minute with minimal errors to pass initial testing
• Excellent customer service experience and a relaxed/calm demeanor
• Ability to work various schedules including weekdays, weekends, evenings, and holidays
• Must be able to pass skill assessments administered by a local recruiter
• Hearing acuity (tested by an audiologist)
• Private and quiet office space with a closed door
• Hard-wired internet connection via ethernet cable (cable provided by CSD)
• High-speed internet connection (3.0 MG download; 1.2 MG upload)
• Candidates for this role must live and work in Texas

Benefits

• Opportunity to work from home
• After completing required in-person training and meeting qualifications to work from home
• Starting wage of $14 per hour, $.50 differential after hire
• Hiring for full and part-time positions
• Eligible for salary increases twice a year
• Paid time off (for all employees)
• Employee Assistance Program (available immediately, no employee cost)
• Employee rewards for good attendance and performance
• Student loan forgiveness eligibility (due to non-profit status)
• Downtime is YOUR time

Company Overview