Medical Records Associate

Christian Care Ministry is a healthcare sharing ministry for Christians, dedicated to connecting people to a Christ-centered community wellness experience. The Medical Records Associate will manage a large case load, communicate with healthcare providers, and assist members in obtaining required medical records and authorizations.

Responsibilities

• Support members as primary point of contact with providers in obtaining required medical records – including providing and receiving written and telephone communication
• Serve as primary point of contact with members in obtaining authorizations
• Work directly with providers to obtain refunds on inaccurately shared bills
• Effectively communicate guidelines to providers to retrieve necessary information and guide parties through established processes/procedures
• Forward, send, and/or label incoming documentation (i.e. forms, medical records, authorizations, legal, etc.) when applicable – providing accurate and detailed case notes in accordance with established processes
• Handle multiple cases and document appropriate notes & status in required billing system (i.e. SalesForce, CSI)
• Review reports to determine if cases need to be opened and worked by other internal team members
• Assess cases within queues, sending them to appropriate areas to work/review
• Keep leadership informed of high risk/high dollar cases
• Offer to pray with providers and members on every call
• Contribute to the exercise and expression of Christian Care Ministry’s Christian beliefs
• All other duties as assigned

Skills

• High school diploma/GED
• 1-2 years administrative and/or phone-based customer service experience
• Ability to quickly learn, pivot, and apply process changes as needed
• Ability to diagnose complex problems and issues providing multiple, viable solutions
• Ability to effectively communicate in verbal and written form
• Ability to read and interpret documents such as medical records, operating and maintenance instructions, and procedure manuals
• Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals
• Ability to use the internet, including e-mail and search engines, word processing and keyboard skills of at least 35 words per minute
• Ability to use a database system including how to update fields and basic knowledge of Microsoft Office (Excel, Word, and Outlook)
• Possesses a strong sense of prioritization and can organize the day accordingly
• Self-motivated to complete tasks / meet objectives, often independently, and without getting distracted
• Operating effectively, even when things are not certain or the way forward is not clear
• Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
• Making good and timely decisions that keep the organization moving forward
• Securing and deploying resources effectively and efficiently
• Consistently achieving results, even under tough circumstances
• Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses
• Adapting approach and demeanor in real time to match the shifting demands of different situations
• Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• 1-2 years of Medical Office experience reading medical records and/or medical billing
• Experience in a healthcare payer or healthcare organization

Benefits

• 100% paid Medical for employees/99% for family
• Generous employer Health Savings Account (HSA) contributions
• Employer-paid Life Insurance (3x salary) and Long-term Disability Insurance
• 6 weeks of paid parental leave (for both mom and dad)
• Dental - two plans to choose from
• Vision
• Short-term Disability
• Accident, Critical Illness, Hospital Indemnity
• 401(k) – up to 4% match on ROTH or Traditional contributions
• Generous paid-time off and 11 paid holidays
• Wellness plan including Financial, Occupational, Mental/Spiritual, and Physical health incentives up to $50/mo
• Employee Assistance Program including no cost, in-person mental health visits and employee discounts
• Monetary Anniversary Awards Program
• Monetary Birthday Awards

Company Overview