Customer Service Representative

Bally’s Interactive is redefining the future of entertainment by powering one of the world’s most dynamic entertainment ecosystems. The Customer Service Representative will provide exceptional service to customers by addressing inquiries, handling complaints, and ensuring a positive experience through effective communication and problem-solving skills.

Responsibilities

• Understand and address customer needs, complaints, or other issues with products or services
• Respond efficiently and accurately to contacts, explaining all possible solutions courteously and professionally
• Engage in active listening with callers, confirming or clarifying information, and diffusing angry clients
• Utilize software, databases, scripts, and tools appropriately
• Understand and strive to comply or exceed call center metrics while providing excellent customer service
• Be a part of and actively participating in all training, coaching and any other learning opportunities to expand knowledge of the company, products, and position
• Adhere to all company policies and procedures

Skills

• High School Diploma or equivalent
• Exceptional Customer Service Skills
• 1+ Years of Customer Service Experience (Contact Center or Retail)
• Troubleshooting technical skills a plus
• Great communication skills, both verbal and written
• Proficiency with computers, especially our CRM and tools
• Proficiency with computer systems including basic troubleshooting and multiple platforms/operating systems
• Have passion for creating amazing customer experiences
• Understand how to balance quality vs. quantity
• Have growth/learning mindset to help manage change
• Demonstrate excellent thinking and problem-solving skills
• Able to sit for extended periods
• Able to work on a computer with repetitive hand and wrist movement
• Have exceptional attention to details
• Demonstrate fluency in both English and Spanish
• Knowledge of any of the following a plus: iCasino and Online Sports Betting

Benefits

• Top-tier health benefits from day one
• RRSP contributions for long-term wins
• Monthly socials & team building events
• Wellness wallet & home office allowance
• Work-from-anywhere month (yes, really!)
• Downtown office with snacks, games & unbeatable energy

Company Overview