[Remote] Risk Mitigation Specialist: Elder Abuse Investigations, Cash App

Note: The job is a remote job and is open to candidates in USA. Block is a technology company that aims to increase access to the global economy through its various brands, including Cash App. The Risk Mitigation Specialist for Elder Abuse Investigations will conduct thorough investigations into accounts indicating potential abuse or exploitation of elderly individuals, collaborating across teams to assess risk and develop protective strategies.

Responsibilities

• Review and action accounts in accordance with company policies and procedures
• Investigate, monitor and escalate potential high risk and/or fraudulent activity related to customers' accounts or transactional activity
• Manage and respond to incoming claims in compliance with operational and regulatory obligations
• Demonstrate strong attention to detail to ensure each case is clearly and accurately documented for future reference
• Foster a culture of accountability, collaboration, speed, innovation, excellence and a fun work environment while continuously elevating the quality and caliber of our controls
• Drives for Results by maintaining and meeting KPIs in productivity and quality assurance
• Maintains accountability and awareness of key process changes, system changes, organization, governance structures and their broader impacts
• Review customer accounts to look for risk indicators and take appropriate action to mitigate loss, minimize risk and exposure, while protecting the Cash App ecosystem according to company policies
• Utilize internal tools and account data to confidently decision cases with little to no customer information or input provided
• Detect and Surface new patterns, trends, red flags, or risky behaviors
• Surface and escalate Terms of Service violations, abuse, coercion, illegal activity, and exploitation appropriately to partner teams

Skills

• Minimum 1 year of experience in a fraud or prevention role
• Minimum 1 year experience at Cash App
• Moderate knowledge of banking policies, procedures and governmental regulations
• Must possess basic knowledge of a core banking system as well as the bank policies and procedures related to laws and regulations
• Background in managing cases
• Ability to utilize internal tooling
• Minimum 1 - 2 years experience in the financial tech industry
• Minimum 1 - 2 years experience in the financial services industry
• Experience developing AI-driven solutions to enhance risk management processes and efficiency
• Ability to work in a fast-paced environment with evolving regulatory expectations

Benefits

• Remote work
• Medical insurance
• Flexible time off
• Retirement savings plans
• Modern family planning

Company Overview

Company H1B Sponsorship