IT Support Engineer I

SCITON is an industry leader and manufacturer of medical aesthetic lasers and light source technologies. As an IT Support Engineer I, you will be the go-to technical expert for helping clients solve hardware, software, and networking issues while providing hands-on support both on-site and remotely.

Responsibilities

• Meet with clients to determine the nature of the problem, diagnose hardware or software issues, provide effective assistance, and maintain strong customer relationships
• Identify, diagnose and rectify any issues in computer hardware, software, services, and applications
• Installing and configuring client computer systems and software applications; training clients on proper application use
• Manage the procurement of licenses, installation, tracking, and other details
• Provide technical support on-site or via remote-access systems
• Offer solutions that meet the needs of the client
• Repair hardware malfunctions, software issues, and networking problems
• Maintain good client relations
• Track and manage material inventory and work records
• Compile job reports

Skills

• Proven work experience as a Technical Support Engineer
• In-depth knowledge of business software and hardware systems, excellent troubleshooting skills, and high-level interpersonal skills
• Knowledge of web services, API, and IP-based protocols
• Experience with scripting languages such as Perl or Shell
• Knowledge of computer hardware and networking systems
• Good time management skills
• Good interpersonal skills
• Ability to troubleshoot complex hardware and software issues
• Excellent written and verbal communication skills
• Strong critical thinking skills
• Bachelor's degree in Information Technology or Computer Science
• CompTIA A+ 220-902 or CompTIA A+ 220-901 certification

Benefits

• Equity/stock incentive programs
• Profit-sharing bonus
• Comprehensive benefits package
• 401K with matching

Company Overview

Company H1B Sponsorship