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[Remote] Strategic Accounts Software Support Specialist (Internal Candidates) Strategic Accounts Remote (United States)

Remote, USA Full-time Posted 2026-04-22

Note: The job is a remote job and is open to candidates in USA. Campspot is a company dedicated to enhancing the camping experience for all. They are seeking a Strategic Accounts Software Support Specialist to assist strategic partners with software support requests and manage customer inquiries through various communication channels.


Responsibilities

  • Serve as a primary point of contact for our strategic customers
  • Develop a deep understanding of each customer's business, goals, and challenges
  • Build and maintain strong, long-lasting relationships with key stakeholders
  • Manage and own a queue of strategic account support tickets
  • Provide assistance for additional customer support requests as required
  • Proactively address customer inquiries, issues, and concerns
  • Collaborate with cross-functional teams to deliver exceptional service and support
  • Provide exceptional customer service and work with a strong sense of urgency

Skills

  • 1-2 years in a customer service, account management, or software support position
  • Excellent written and verbal communication skills
  • Patient and courteous demeanor when working with customers
  • Availability to work the above-mentioned schedule
  • Attention and obsession with detail and accuracy
  • Effectively and efficiently solve problems ranging in difficulty
  • Demonstrated ability to manage multiple, simultaneous, and sometimes competing priorities
  • Available to start immediately
  • 3 years experience in customer service or related role
  • Experience working in the recreation/hospitality/tourism industry
  • Experience working with Software as a Service (SaaS)
  • Proficient in Google Business Suite and Microsoft Office, specifically MS Excel

Benefits

  • Medical, dental, vision, life, and disability insurance options at affordable rates
  • 401(k) plan with employer match
  • Flexible PTO
  • Remote-first workplace
  • Employee camping credit to encourage getting outdoors and experiencing our product!

Company Overview

  • Campspot is the leading platform for finding and booking campgrounds and RV parks It was founded in 2015, and is headquartered in Grand Rapids, Michigan, USA, with a workforce of 51-200 employees. Its website is https://www.campspot.com.

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