[Remote] Order Entry Specialist

Note: The job is a remote job and is open to candidates in USA. Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees. They are seeking an Order Entry Specialist to provide customer services related to sales, promotions, and communications while ensuring customer claims and complaints are resolved effectively. Responsibilities • Provides customer services relating to sales, sales promotions, installations and communications • Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws • Develops organization-wide initiatives to proactively inform and educate customers • Develops improvement plans in response to customer surveys Skills • Minimum of 2 or more years' experience in customer service or order entry • Knowledge acquired through experience, specialized education or training • Ability to maintain good customer relations • Skills to resolve customer claims and complaints fairly and effectively • Understanding of consumer laws • Ability to develop organization-wide initiatives to inform and educate customers • Capability to develop improvement plans in response to customer surveys • Basic understanding of work routines and procedures in own discipline • Ability to work within well-defined procedures that may involve a variety of work routines Company Overview • Dexian provides services for staffing, talent development, and consulting, with a focus on technology, finance, and project management. It was founded in 1994, and is headquartered in Mclean, Virginia, USA, with a workforce of 1001-5000 employees. Its website is https://dexian.com. Apply tot his job Apply To this Job