On-Demand: Guest Advocate (Cashier), General Me...
<p>Starting Hourly Rate / Salario por Hora Inicial: $18.25 USD per hour</p><div><p><b><span>ALL ABOUT TARGET</span></b><span> </span></p></div><div><p><span><span>Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. </span></span><a href="https://corporate.target.com/about" target="_blank"><span><u><span>Learn more about Target here.</span></u></span></a><span><span> </span></span><span> </span></p></div><div><p><b><span>ALL ABOUT ON DEMAND</span></b><span> </span></p></div><div><p><span><span>You can work as much or as little as you like as </span><span>an On</span><span>-Demand T</span><span>eam </span><span>M</span><span>em</span><span>ber</span><span> (TM)</span><span> and your schedule may vary depending on shift availability and store needs. </span><span>This role is ideal for those that are looking for a personalized work schedule</span><span>. </span><span> </span></span><span> </span></p></div><div><p><span><span>As an On-Demand TM</span><span>,</span><span> you will not be included on the posted weekly </span><span>schedule, but</span><span> </span><span>rather will</span><span> have the opportunity to create your own schedule by picking up shifts posted by leaders or other team members (via our </span><span>myTime</span><span> mobile scheduling app) that work best with your schedule. </span></span><span> </span></p></div><div><p><span><span>When </span><span>you </span><span>choose</span><span> to </span><span>pick up </span><span>a </span><span>shift</span><span>, r</span><span>eliable and prompt attendance</span><span> is</span><span> necessary</span><span>. </span></span><span><span> </span></span><span> </span></p></div><div><p><span><span>W</span><span>e</span><span> also</span><span> </span><span>ask for </span><span>y</span><span>our active engagement by picking up and working shifts once every 4 weeks (minimum of four hours)</span><span>.</span><span> </span><span> </span><span>Flexibility</span><span> can be granted</span><span> in certain circumstances</span><span>, but you </span><span>need</span><span> to</span><span> respond to our attempts to contact you to confirm your interest</span><span> in working shifts at Target</span><span>. </span><span>If you do not respond to our attempts at contact</span><span>, your employment </span><span>may be</span><span> terminated</span><span>.</span><span> </span><span> </span><span>Additionally, if you </span><span>do not work </span><span>at least</span><span> one</span><span> shift wit</span><span>h</span><span>in 5 months</span><span>,</span><span> your employment with Target will be administratively </span><span>terminated</span><span>.</span></span><span> </span></p></div><div><p><span><span>Your communication and ability to work when our business demands it most are critical to your success in this role</span><span>. </span></span><span> </span></p></div><div><p><span><span>Should you be offered a position as an On-Demand TM, you will be required to attend a Target Welcome orientation and commit to a short-term structured training schedule to ensure you are properly prepared for your new role.</span><span> After that, the </span><span>myTime</span><span> mobile scheduling app is where you can pick up the shifts you </span><span>desire</span><span> to work.</span></span><span> </span></p></div><div><p><b><span>ALL ABOUT SERVICE & ENGAGEMENT </span></b><span> </span></p></div><div><p><span><span>Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction</span><span>, loyalty enrollment</span><span> and </span><span>store </span><span>cleanliness</span><span>. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, </span><span>usage</span><span> and </span><span>ultimately guest</span><span> loyalty. Empowered to make shopping quick and easy for guests at the </span><span>checklanes</span><span>, guest services, gift registry, pick-up and drive up while ensuring exceptional quality.</span></span><span> </span></p></div><div><div><p><b><span>At Target</span><span>,</span><span> we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Guest Advocate can provide you with the</span><span> skills and </span><span>experi</span><span>e</span><span>nce</span><span> of</span><span>:</span><span> </span></b><span> </span></p></div><div><ul><li><span><span>C</span><span>ommunicat</span><span>ing</span><span> and interact</span><span>ing</span><span> with guests to build an inclusive guest experience</span></span><span> </span></li></ul></div><div><ul><li><span><span>Blending </span><span>problem solving and decision making to positiv</span><span>ely </span><span>im</span><span>pact</span><span> the guest experience and resolve guest concerns </span></span><span> </span></li></ul></div><div><ul><li><span><span>Adapting</span><span> to different guest interactions and situations</span></span><span> </span></li></ul></div><div><ul><li><span><span>P</span><span>romoting and engaging around </span><span>various benefits</span><span>, </span><span>offerings</span><span> and services </span></span><span><span> </span></span><span> </span></li></ul></div><div><p><b><span>As a Guest Advocate, no two days</span><span> are ever the same, but a typical day will </span><span>most likely include</span><span> the following responsibilities:</span></b><span> </span></p></div><div><ul><li><span><span>Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard</span><span>.</span><span> </span></span><span> </span></li></ul></div><div><ul><li><span><span>Create a welcoming experience by </span><span>greeting guests as you are completing </span><span>your daily tasks.</span></span><span> </span></li></ul></div><div><ul><li><span><span>When guests need </span><span>assistance</span><span>, engage with guests in a welcoming way, to help solve their specific </span><span>needs.</span></span><span> </span></li></ul></div><div><ul><li><span><span>Be</span><span> knowledgeable about the tools, products, and services available in the </span><span>total</span><span> store, and specific to your area, to solve issues for the </span><span>guest</span><span> and improve their experience</span><span>.</span></span><span> </span></li></ul></div><div><ul><li><span><span>Thank </span><span>guests</span><span> and let them know </span><span>we’re</span><span> happy they chose to shop at Target</span><span>.</span></span><span> </span></li></ul></div><div><ul><li><span><span>Scan and bag all guest items efficiently, </span><span>accurately</span><span> and in compliance with food safety standards and company best practices</span><span>.</span></span><span> </span></li></ul></div><div><ul><li><span><span>Work efficiently to minimize guest wait time while </span><span>maintaining</span><span> guest service and accuracy</span><span>.</span></span><span> </span></li></ul></div><div><ul><li><span><span>Make the guest aware of current and upcoming brand launches, store activities and events</span><span>.</span></span><span> </span></li></ul></div><div><ul><li><span><span>Know</span><span> and </span><span>speak </span><span>to</span><span> the benefits of Target Loyalty programs with every guest and </span><span>assist</span><span> with application or sign-up as needed</span><span>. </span></span><span><span>Be familiar with all fulfillment services, and know how to direct the guest to enroll, activate and use them</span><span>.</span></span><span> </span></li></ul></div><div><ul><li><span><span>Understand and show guests how to use Wallet and the other features and offerings within the Target App</span><span>.</span><span> </span></span><span> </span></li></ul></div><div><ul><li><span><span>Attempt every return and follow register prompts, </span><span>partnering</span><span> with immediate </span><span>l</span><span>eaders as needed to help solve for the guest while following Target</span><span>’</span><span>s policies and procedures</span><span>.</span></span><span> </span></li></ul></div></div><div><div><ul><li><span><span>Partner with </span><span>l</span><span>eaders as needed to de-escalate any </span><span>situations and recover the guest shopping experience while following Target’s policies and procedures</span><span>.</span></span><span> </span></li></ul></div><div><ul><li><span><span>Deliver easy and</span><span> </span><span>accurate</span><span> service to all Order Pick Up, Drive Up, and Registry guests</span><span>.</span></span><span> </span></li></ul></div><div><ul><li><span><span>Maintain a clean, clutter free work area (including gathering abandoned items, baskets, and hangers)</span><span>.</span></span><span> </span></li></ul></div><div><ul><li><span><span>Stock supplies during store open hours while being available for the guest</span><span>.</span></span><span> </span></li></ul></div><div><ul><li><span><span>Demonstrate a culture of ethical conduct, </span><span>safety</span><span> and compliance</span><span>.</span></span><span> </span></li></ul></div><div><ul><li><span><span>Work in a safe manner </span><span>at all times</span><span>; </span><span>comply with</span><span> all safety policies</span><span>,</span><span> </span><span>best practices</span><span>, and training; report hazards and correct where possible.</span></span><span> </span></li></ul></div><div><ul><li><span><span>Support guest services such as order pick up (OPU), Drive-up (DU) Orders,</span><span> DU </span><span>Returns and </span><span>maintain</span><span> a compliance culture while executing those duties, such as compliance with federal, state, and local </span><span>adult beverage</span><span> laws.</span></span><span> </span></li></ul></div><div><ul><li><span><span>Support Cash Office processes as needed, including management of cash systems</span><span>.</span></span><span> </span></li></ul></div><div><ul><li><span><span>All other duties based on business needs</span></span><span> </span></li></ul></div><div><p><b><span>WHAT WE ARE LOOKING FOR</span></b><span> </span></p></div><div><p><b><span>This m</span><span>ay</span><span> be the right job for you if:</span></b><span> </span></p></div><div><ul><li><span><span>You enjoy interacting and helping others - including guests that </span><span>shop</span><span> our store and fellow team members you work with</span><span>. </span></span><span> </span></li></ul></div><div><ul><li><span><span>You thrive in a fast-moving, highly </span><span>active</span><span> and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success. </span></span><span> </span></li></ul></div><div><ul><li><span><span>You are open to working a flexible work schedule with varying hours, </span><span>days</span><span> or shifts (including nights, weekends, </span><span>holidays</span><span> and other peak shopping times).</span></span><span> </span></li></ul></div><div><p><b><span>The good news is that we have some amazing training that will help teach you ever</span><span>y</span><span>thing you need to know to be a </span><span>Guest</span><span> Advocate.</span><span> </span><span>But</span><span>,</span><span> there are a few </span><span>skills</span><span> you should have from the get-go:</span></b><span> </span></p></div><div><ul><li><span><span>Communicating effectively, including using positive language and attentive to guests needs</span></span><span> </span></li></ul></div><div><ul><li><span><span>Capability to </span><span>remain</span><span> focused and composed in a fast-paced environment and </span><span>accomplish</span><span> multiple tasks within established </span><span>timeframes</span><span>.</span></span><span> </span></li></ul></div></div><div><div><ul><li><span><span>Welcoming and helpful attitude toward guests and other team members</span></span><span> </span></li></ul></div><div><ul><li><span><span>Attention to detail while </span><span>multi-task</span><span>ing</span></span><span> </span></li></ul></div><div><ul><li><span><span>Willing to educate guests and </span><span>engage around </span><span>products and services</span></span><span> </span></li></ul></div><div><ul><li><span><span>Ability to communicate on multiple frequency devices and </span><span>operate</span><span> handheld scanners, and other technology equipment as directed.</span></span><span> </span></li></ul></div><div><ul><li><span><span>Work both independently and with a team</span></span><span> </span></li></ul></div><div><p><b><span>We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:</span></b><span><span> </span></span><span> </span></p></div><div><ul><li><span><span>Accurately handle cash register operations</span></span><span><span>,</span></span><span><span> </span><span>cash transactions</span></span><span><span>,</span><span> </span><span>and</span><span> support cash office operations as needed</span></span><span> </span></li></ul></div><div><ul><li><span><span>Scan, </span><span>handle</span><span> and move merchandise efficiently and safely, including </span><span>frequently</span><span> lifting or moving</span></span><span><span> product up </span><span>to 10 pounds</span><span> </span></span><span><span>and occasionally lifting or moving merchandise up to 4</span></span><span><span>4</span></span><span><span> pounds </span></span><span><span>without </span><span>additional</span><span> assistance from others.</span></span><span> </span></li></ul></div><div><ul><li><span><span>Flexibi</span><span>lity</span><span> when picking up shifts </span><span>(e.g., nights, </span><span>weekends</span><span> and holidays)</span><span> to help meet store needs</span></span><span> </span></li></ul></div><div><ul><li><span><span>A</span><span>ctive engagement by picking up and working shifts</span><span> </span><span>as well a</span><span>s responding </span><span>to</span><span> our attempts at contact.</span><span> </span><span> You must work at least one shift within </span><span>5</span><span> </span><span>months</span><span> or you will be administratively </span><span>terminated</span><span>.</span></span><span> </span></li></ul></div><div><ul><li><span><span>Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.</span></span><span> </span></li></ul></div><div><ul><li><span><span>Ability to remain mobile for the duration of a scheduled shift (shift length may vary).</span></span><span> </span></li></ul></div></div><p>Find competitive benefits from financial and education to well-being and beyond at <a href="https://corporate.target.com/careers/benefits" target="_blank"><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span>https://corporate.target.com/careers/benefits</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></a>.</p>Target will consider for employment qualified applicants with criminal histories in a manner consistent with the San Francisco and City of Los Angeles Fair Chance Ordinances.<p><b>Benefits Eligibility</b></p>Please paste this url into your preferred browser to learn about benefits eligibility for this role: https://tgt.biz/BenefitsForYou_A | Pegue esta URL en su navegador preferido para obtener información sobre la elegibilidad de este puesto para recibir beneficios: https://tgt.biz/BenefitsForYou_A<p><b>Americans with Disabilities Act (ADA)</b></p><p><span>In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to candidate.accommodations@HRHelp.Target.com. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel. </span></p>Applications for this role are accepted on an ongoing basis and there is no application deadline. Las solicitudes para este puesto se aceptan de forma continua y no hay fecha límite de solicitud.
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