Experienced Customer Experience Engineer – Cloud Infrastructure, Software Development, and Technical Support Specialist

Introduction to arenaflex

arenaflex is a pioneering force in the technology industry, dedicated to pushing the boundaries of innovation and customer satisfaction. As a leader in cloud infrastructure, software development, and technical support, we are committed to delivering exceptional experiences that exceed our customers' expectations. Our team of experts is passionate about harnessing the power of technology to drive business success and make a lasting impact. If you share our vision and are eager to join a dynamic and forward-thinking organization, we invite you to explore this exciting opportunity as a Customer Experience Engineer.

Job Overview

In this critical role, you will be responsible for researching and testing operating systems-level software compilers and network distribution software. Your expertise will be instrumental in planning, architecting, deploying, or supporting complex client/server or base software systems. As a key member of our team, you will set operational specifications, formulate and analyze software requirements, and establish standards for design, architecture, and recovery processes. Your goal will be to develop comprehensive, scalable recovery plans that span multiple groups and services, ensuring seamless customer experiences.

Key Responsibilities

• Research and test operating systems-level software compilers and network distribution software to identify areas for improvement and optimization.
• Plan, architect, deploy, or support complex client/server or base software systems, ensuring alignment with customer needs and business objectives.
• Set operational specifications and formulate and analyze software requirements to inform design and development decisions.
• Establish standards for design, architecture, and recovery processes, resulting in comprehensive, scalable recovery plans across multiple groups and services.
• Develop or contribute to creating implementation, validation, and rollback plans to ensure smooth deployment and minimal disruption.
• Lead investigations of problems using standard and custom problem management tools and processes, collaborating with cross-functional teams to resolve issues efficiently.

Requirements and Qualifications

To be successful in this role, you will need to possess a unique blend of technical expertise, business acumen, and customer-centric thinking. The following requirements and qualifications are essential:

Essential Qualifications

• Master's or foreign equivalent degree in Computer Science, Engineering, Mathematics, Information Systems, Physics, or a related field.
• 12 months of experience providing customer technical readiness, delivery support, on-premise and remote technical support, solution development, and account management.
• 12 months of experience in each of the following: Azure, Azure Services, CI/CD (Continuous Integration/Continuous Delivery), SQL Server, Linux, and Kubernetes.

Preferred Qualifications

• Experience working in a fast-paced, dynamic environment with a focus on customer satisfaction and technical excellence.
• Strong understanding of cloud infrastructure, software development, and technical support principles, with a passion for staying up-to-date with industry trends and advancements.
• Excellent communication, collaboration, and problem-solving skills, with the ability to work effectively with cross-functional teams and stakeholders.

Skills and Competencies

To excel in this role, you will need to possess a range of technical, business, and interpersonal skills, including:

• Strong technical expertise in operating systems, software development, and network distribution software.
• Experience with Azure, Azure Services, CI/CD, SQL Server, Linux, and Kubernetes.
• Excellent problem-solving and analytical skills, with the ability to think critically and creatively.
• Strong communication and collaboration skills, with the ability to work effectively with technical and non-technical stakeholders.
• Customer-centric thinking, with a focus on delivering exceptional experiences and driving business success.

Career Growth and Learning Opportunities

At arenaflex, we are committed to helping our employees grow and develop in their careers. As a Customer Experience Engineer, you will have access to a range of learning and development opportunities, including:

• Technical training and certification programs to enhance your skills and knowledge.
• Mentorship and coaching from experienced professionals in the field.
• Opportunities to work on complex and challenging projects, with the potential to make a significant impact on the business.
• A collaborative and dynamic work environment that fosters innovation, creativity, and growth.

Work Environment and Company Culture

arenaflex is a vibrant and inclusive workplace that values diversity, equity, and inclusion. We are committed to creating a positive and supportive work environment that allows our employees to thrive and reach their full potential. As a Customer Experience Engineer, you will be part of a talented and dedicated team that is passionate about delivering exceptional customer experiences and driving business success.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a base salary range of $128,502 to $158,502 per year, depending on experience and location. In addition to your base salary, you will be eligible for a range of perks and benefits, including:

• Medical, dental, and vision insurance.
• A 401(k) plan and company match.
• Short-term and long-term disability coverage.
• Basic life insurance and wellbeing benefits.
• Paid holidays and time off.
• Opportunities for professional growth and development.

Conclusion

If you are a motivated and talented individual with a passion for customer experience, software development, and technical support, we encourage you to apply for this exciting opportunity as a Customer Experience Engineer at arenaflex. With a competitive compensation package, a range of perks and benefits, and opportunities for growth and development, this is an ideal role for someone looking to take their career to the next level. Join our team of experts and help us deliver exceptional customer experiences that drive business success.