Experienced Medical Billing Customer Experience Team Lead – Remote Work Opportunity in Healthcare Revenue Cycle Management

Welcome to arenaflex

arenaflex is a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance, where everyone feels welcome and valued.

About the Role

We are looking for a competent and experienced Medical Billing Customer Experience Team Lead to join our team. As a Team Lead, you will be responsible for providing various support within the medical billing department related to all medical payers, working on end-to-end Revenue Cycle Management (RCM) for collecting pending payments. This position involves collecting and managing accounts, following up with insurance companies, reconciling accounts, filing corrected claims, appealing claims when appropriate, and following up on all denials to ensure reprocessing and payment in a timely manner.

Key Responsibilities

• Care for the people who care for our patients by performing Pre-Reg, Auth, AR Denials, and Patient Financial Contact center functions that require superior service and attention to detail.
• Support the execution and achievement of functional areas and company goals by collaborating with internal departments to resolve issues related to all tasks and assignments.
• Serve as the primary point of contact for internal and external customer inquiries, which entails contacting insurance companies and/or addressing patient inquiries.
• Utilize software and company systems to source, obtain, process, audit, and analyze standard data reporting and presenting.
• Organize and execute tasks and activities with urgency and in accordance with managers' delegated assignments.
• Respond to and resolve issues related to Auth/Pre-Reg, AR Denials, patient and billing inquiries, while seeking leadership guidance for non-routine inquiries or escalated concerns.
• Provide excellent customer service to patients and insurance representatives.

Qualifications

To be successful in this role, you should have:

• A degree with a minimum of 4 years of experience in denial management/AR Collection, Pre-Reg, Auth for US Healthcare process. EPIC experience is preferred.
• Knowledge of EPIC software and Denial Management, Pre-Reg, Auth, and PFCC.
• A strong understanding of common healthcare industry terminology, practices, and procedures regarding billing and reimbursement.
• Knowledge of how Government/Commercial payers reimburse.
• Excellent oral and written communication skills.
• Ability to use a Windows-based computer system and common business software found in Microsoft Suite (Excel, PowerPoint, Outlook, etc.).
• Ability to work independently to effectively and efficiently perform assigned duties.
• Ability to maintain a high level of ethics, and a courteous and professional demeanor.
• Ability to multi-task, establish, and meet deadlines.
• Typing/data entry skills at a minimum of 40 wpm.

Preferred Qualifications

• Experience working in a remote or virtual environment.
• Strong leadership and team management skills.
• Ability to analyze data and provide insights to improve processes and performance.
• Knowledge of healthcare regulations and compliance requirements.

What We Offer

At arenaflex, we offer a range of benefits to support your career and well-being, including:

• Paid training to help you develop your skills and knowledge.
• Competitive wages and a comprehensive benefits package, including medical, dental, vision, 401k, and more.
• Paid time off to help you maintain a healthy work-life balance.
• An employee wellness and engagement program to support your physical and mental health.
• Opportunities for career growth and professional development in a dynamic and supportive environment.

Our Culture

At arenaflex, we are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. Our mission is to provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.

How to Apply

If you are a motivated and experienced medical billing professional looking for a new challenge, please apply to join our team. We are an equal opportunity employer and welcome applications from diverse candidates. To apply, please click on the "Apply Job" link and follow the instructions to submit your application.

Conclusion

Join arenaflex as a Medical Billing Customer Experience Team Lead and be part of a dynamic and supportive team that is passionate about delivering exceptional customer experiences in the healthcare industry. With a range of benefits, opportunities for career growth, and a commitment to diversity and inclusion, we offer a unique and rewarding work environment that will help you achieve your career goals and thrive in your role.