**Experienced Customer Service Representative – Remote Work from Home Opportunity with arenaflex**

**Introduction** Are you ready to embark on a journey that combines the thrill of exploration with the satisfaction of making a difference in people's lives? Look no further than arenaflex, where we're passionate about connecting our customers with the world and empowering our team members to reach their full potential. As a Customer Service Representative with arenaflex, you'll be at the forefront of delivering exceptional customer experiences, navigating the complexities of air travel, and growing your skills in a dynamic and supportive environment. **Why You'll Love This Role** As a Customer Service Representative with arenaflex, you'll have the opportunity to: * Communicate with customers in a polite, effective, and professional manner, ensuring their needs are met and exceeded. * Enjoy a competitive starting hourly rate of $15.17. * Work in a remote setting, allowing you to balance your work and personal life with ease. * Develop your skills and expertise in a fast-paced and ever-changing industry. * Be part of a diverse and inclusive team that values individuality and promotes a culture of care and compassion. **Key Responsibilities** As a Customer Service Representative with arenaflex, your primary responsibilities will include: * Welcoming customers and ensuring a smooth check-in process. * Maintaining a clean and organized ticket counter area, adhering to health and safety protocols. * Assisting customers with self-service kiosks and baggage handling. * Troubleshooting technical issues with stand equipment and collaborating with IT to resolve problems. * Verifying customers' carry-on and checked baggage comply with FAA and arenaflex policies. * Checking and clearing travel documents, such as passports and visas, for international travelers. * Handling checked baggage, including processing credit card transactions and self-labeling. * Managing lines in ticket counter areas, prioritizing departures and special assistance requests. * Accepting and activating customers' self-labeled baggage at the gate. * Moving baggage throughout the ticket counter area, including checking oversized items. * Assisting customers with mobility issues, sporting equipment, and other large items. * Referencing customers to customer service specialists when necessary. * Performing freedom and confirmation of records at stands. * Assisting with the movement of non-mobility customers, including boarding, deplaning, and transportation. * Helping unaccompanied minors with boarding, deplaning, or other transportation. * Providing gate information and directions to customers. * Performing paging exercises, such as reporting forgotten items or requesting customers to return to locked bags (at certain airports). * Performing other related duties as deemed functionally significant by management, in accordance with the collective bargaining agreement. **Total Occupation Applicable Preparation Stages** As a Customer Service Representative with arenaflex, you'll be expected to: * Arrive on time, as scheduled, and at your designated station or area, including compulsory overtime requirements, changing shifts, weekends, and holidays. * Comply with applicable laws (e.g., Dab, FAA, TSA). * Adhere to company policies, procedures, and execution principles. * Wear uniform attire as required by company policy. * Provide quality customer service in a professional manner, as per arenaflex's standards. * Utilize various internal resources and frameworks, including during customer interactions. * Reasonable accommodations may be made for qualified individuals with disabilities. **All You'll Need for Success** To excel in this role, you'll require: * A high school diploma or equivalent (GED or international equivalent). * Be at least 18 years old. * Read, write, and speak English fluently. * Bilingual language skills may be required in certain areas. * A valid driver's license, as required by local authorities. * Completion of a pre-employment drug screen, extensive background check, or fingerprinting to meet company and security requirements. * Satisfy FAA criminal background investigations to meet requirements for unescorted access to airport security ID display areas (SIDA), if applicable. * Be eligible to work in the U.S. * Possess a valid airport power and US Customs security identification, if relevant. **Favored Qualifications** While not required, the following qualifications are highly desirable: * Working knowledge of Saber or other Traveler Service Frameworks. * Previous face-to-face customer service experience. * Experience working in a high-speed environment. **What You'll Get** As a valued member of the arenaflex team, you'll enjoy: * Travel Benefits: Explore the world with your family and friends, with access to over 6,800 destinations across our global network. * Medical Benefits: Enjoy comprehensive health, dental, vision, and prescription coverage, plus virtual doctor visits, flexible spending accounts, and more. * Health Programs: Stay your best self with our health programs, providing the tools, resources, and support you need to thrive. * 401(k) Program: Accessible upon hire, with employer contributions to your 401(k) program available after one year. * Extra Benefits: Enjoy our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more. **Be Yourself at arenaflex** At arenaflex, we're committed to creating a workplace that values individuality and promotes a culture of care and compassion. Our 20+ Employee Business Resource Groups connect colleagues to customers, providers, networks, and investors, helping us achieve our mission to care for people on life's journey. Join us and experience the satisfaction and fulfillment that comes with being part of a team that makes a difference. **Apply Now** Ready to embark on a journey that combines the thrill of exploration with the satisfaction of making a difference in people's lives? Apply now to become a Customer Service Representative with arenaflex and start your journey today! Apply Job! Apply for this job