Call Center Representative - ACCESS STRATEGIES

<p>Under the direction of the Supervisor, Call Center, the Call Center Rep supports the Call Center Team and internal departments by advocating on behalf of Providence Medical Group patients and helps them navigate through the managed care system. This position is responsible for the resolution of customer inquiries through multiple channels; upkeep of resources to remain current; and coordination of special projects and events.   </p> <p>Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Medical Group and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.</p> <p>PLEASE NOTE: THIS IS A HYBRID POSITION MUST BE LOCATED IN OREGON OR SW WASHINGTON AND WILLING TO TRAVEL TO PROVIDENCE OFFICE </p> <p><strong>Required qualifications:</strong></p> <ul> <li>1 year of Customer service experience.</li> </ul> <p><strong>Preferred qualifications:</strong></p> <ul> <li>1 year of Medical office or health care experience.</li> <li>Epic experience.</li> <li>Medical terminology experience.</li> </ul> <p><strong>Why Join Providence?  </strong></p> <p>Our <a href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fprovidence.jobs%2Fbenefits%2F&data=05%7C01%7Cethelleah.torres1%40providence.org%7C6da11282629946c936bc08dbf64b1e78%7C2e3190869a2646a3865f615bed576786%7C0%7C0%7C638374574718197112%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=CHUc7JRL0t6AAExYx6UfCEVEH8gfmaw9cEOZ4wX0%2BZU%3D&reserved=0" target="_blank">best-in-class benefits</a> are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our <a href="https://providence.jobs/mission/" target="_blank">Mission</a> of caring for everyone, especially the most vulnerable in our communities.</p>