Manager, Dispatch

<p style="text-align:left"><b>Company</b></p>Cox Automotive - USA<p style="text-align:inherit"></p><div><div><div><div><div><div><div><p style="text-align:left"><b>Job Family Group</b></p></div></div></div></div></div></div></div>Vehicle Operations<p style="text-align:inherit"></p><div><div><div><div><div><div><div><p style="text-align:left"><b>Job Profile</b></p></div></div></div></div></div></div></div>Manager, Dispatch<p style="text-align:inherit"></p><div><div><div><div><div><div><div><p style="text-align:left"><b>Management Level</b></p></div></div></div></div></div></div></div>Manager - People Leader<div><div><div><div><div><div><div><div><div><div><div><div><div><div><p style="text-align:inherit"></p><p style="text-align:left"><b>Flexible Work Option</b><span> </span></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div>Can work remotely but need to live in the specified city, state, or region<p style="text-align:inherit"></p><div><div><div><div><div><div><div><p style="text-align:left"><b>Travel %</b></p></div></div></div></div></div></div></div>Yes, 50% of the time<p style="text-align:inherit"></p><div><div><div><div><div><div><div><p style="text-align:left"><b>Work Shift</b></p></div></div></div></div></div></div></div>Day<p style="text-align:inherit"></p><p style="text-align:left"><b>Compensation</b></p>Compensation includes a base salary of $79,400.00 - $119,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.<p style="text-align:inherit"></p><div><div><div><div><div><div><div><p style="text-align:left"><b>Job Description</b></p></div></div></div></div></div></div></div><p>FleetNet America is revolutionizing the industry with digital-first fleet solutions connecting fleets with maintenance experts, using data-driven technology via an automated marketplace of service providers & proprietary fleet technology.  FleetNet America is Cox Automotive Mobility’s digital marketplace; designed for fleets, operators and teams who need an on-demand service solution, data driven insights, and a team of fleet experts to support them so they can focus on their core business. </p><p>The Manager, Dispatch, is responsible for overseeing the daily operations of the contact center to deliver excellent customer service experience. This role manages a team of supervisors and agents, ensuring service level agreements, quality standards, and customer satisfaction goals are met. The Manager is an effective people leader, focused on process execution, team development, and customer advocacy.</p><p><b>Responsibilities:</b></p><ul><li>Oversees day-to-day operations of the call center team, ensuring alignment with organizational goals and performance <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">standards.   </span></li></ul><ul><li>Acts as a customer advocate, supporting the resolution of issues by coordinating technical and process support.  </li></ul><ul><li>Helps create and guide key performance indicators and identifies opportunities for improvement, implementing corrective actions as <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">needed.   </span></li></ul><ul><li>Tracks service delivery and performance metrics, supporting initiatives to close performance <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">gaps.   </span></li></ul><ul><li>Handles escalated customer issues, ensuring thorough analysis and <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">resolution.  </span></li></ul><ul><li>Applies operational knowledge to support process improvements within call center <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">operations.  </span></li></ul><ul><li>Leads by example, demonstrating integrity, championing Cox values, and fostering a culture of respect, collaboration, and <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">excellence.  </span></li></ul><ul><li>Coaches and mentors team members to build high-performing teams and promote accountability and <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">engagement.  </span></li></ul><ul><li>Assists with budgets, staffing plans, and resource allocation to meet operational <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">goals.   </span></li></ul><ul><li>All other duties as assigned. </li></ul><p></p><p><b>Required Experience & Specialized Knowledge and skills </b></p><ul><li>Bachelor’s degree in a related discipline and 6 years’ experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years’ experience; a Ph.D. and 1 year experience in a related field; or 10 years’ experience in a related field    </li></ul><ul><li>At least 1 year of experience in a <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">management/leadership</span> role</li></ul><ul><li>Experience in the automotive industry or fleet management <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">preferred  </span></li></ul><ul><li>Experience supporting process and operational <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">excellence  </span></li></ul><ul><li>Excellent relationship building, networking, communication (written and verbal) and interpersonal skills required</li></ul><ul><li>Ability to work in a high performance, fast-paced team environment</li></ul><ul><li>Ability to adapt to and work effectively within a constantly changing environment </li></ul><ul><li>Strong problem solving and negotiation skills</li></ul><p></p><p></p><p style="text-align:inherit"></p><div><div><div><div><div><div><div><p style="text-align:left"><b>Drug Testing</b></p></div></div></div></div></div></div></div>To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.<p style="text-align:inherit"></p><div><div><div><div><div><div><div><p style="text-align:left"><b>Benefits</b></p></div></div></div></div></div></div></div>The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.<div><div><div><div><div><div><div><p style="text-align:inherit"></p><p style="text-align:left"><b>About Us</b></p></div></div></div></div></div></div></div>Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.<h3></h3><p style="text-align:inherit"></p>Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.<p><br> </p>In California and Washington, we will consider non-driving candidates who use alternate means of transportation in accordance with applicable law.<h3><br> </h3>Application Deadline: 01/04/2026