[Remote] Security Project Technician - Columbia, MD

Note: The job is a remote job and is open to candidates in USA. Convergint is a leading global service-based systems integrator, and they are seeking a full-time Security Technician to join their team. In this role, you will install, program, and provide customer training on various security systems while ensuring high levels of customer satisfaction.

Responsibilities

• Installs, programs, test, repairs, and services a variety of systems and equipment which may include security, fire alarm & life safety, and/or building automation with guidance as needed
• Colleague is key interface for the provision of technical support and training for the customer and as such is accountable for maximizing customer satisfaction
• Refers more complex issues to higher level colleagues
• Familiar with basic blueprints, schematics, manuals, and other specifications to determine installation procedures unassisted, may require assistance with more complex specifications
• Interprets manuals, schematics, and wiring diagrams, and repairs equipment, utilizing knowledge of electronics and using standard test instruments and hand tools
• Operates systems to demonstrate equipment, commission new systems, analyze performance and identify malfunctions
• Writes routine programs for systems
• Acts as 'our customer’s best service provider' at all times thereby ensuring Convergint Technologies is the customer’s first choice for service
• Consults with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work
• May advise management regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements
• Executes many of the technical aspects of multiple projects with varying timelines and budgets including, programming, graphics development, start-up, certification testing, customer training, close-out documentation, and on-going technical support etc
• Identifies potential project risks, communicates to appropriate parties and assist in the development and implementation of strategies to minimize impact and to control deviations from estimated costs and project deadlines
• Works closely with the Project Manager and/or Operations Manager and assists in the overall coordination of specific projects; makes recommendations regarding quality of work and potential changes in scope, and identifies ways to continuously improve customer satisfaction
• Performs other duties and responsibilities as requested or required

Skills

• Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted
• Willing to learn technical skills and/or experience related to fire alarm systems, and/or electronic security systems
• To be a self-starter and work well with direct supervision
• Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper)
• A valid driver's license with a clean driving record
• Ability to travel locally to jobsites on a regular basis. Minimal overnight travel may be required
• Education: High School/GED or equivalent experience
• 1-3 years relevant field service

Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Company Overview

Company H1B Sponsorship