Health Information Technician

Apixio is a leading healthcare intelligence company focused on delivering value and efficiency to health plans. The Health Information Technician will support the collection of health records, ensuring data accuracy and providing exceptional service to providers and partners in a collaborative environment.

Responsibilities

• Retrieve medical records through outbound provider calls, portals, fax, and email
• Accurately document call outcomes, follow-up activities, and record statuses within system platforms
• Support call center workflows by contacting providers, verifying information, and managing escalations to ensure timely retrieval
• Perform data entry and tracking of medical record documentation in compliance with HIPAA and internal standards
• Use EMR systems, internal databases, and vendor tools to monitor record status and ensure record completeness
• Escalate delays, provider refusals, or system issues to leadership or appropriate departments
• Assist in maintaining SOPs, documentation logs, and operational checklists
• Participate in User Acceptance Testing (UAT) and system feedback efforts as directed
• Ensure records are properly categorized and attached to the correct case/claim
• Collaborate with cross-functional teams such as IT, Client Services, and Quality Assurance to troubleshoot issues
• Maintain professional communication with provider offices and internal teams

Skills

• 1-3 years of experience in healthcare, medical records, or call center environment
• Deep understanding of HIPAA, PHI handling, and medical record workflows
• Working knowledge in healthcare technology platforms and reporting tools (e.g., EMRs, call center software, Excel)
• Clear and professional verbal and written communication skills
• Ability to work independently, multitask and manage time efficiently in a fast-paced setting
• Strong problem-solving and critical thinking skills; ability to identify issues in real time and follow through with solutions or appropriate escalation
• Willingness to learn and adapt to new systems and processes

Benefits

• PTO, Paid Holidays, and Volunteer Days
• Eligibility for health, vision and dental coverage, 401(k) plan participation with company match, and flexible spending accounts
• Tuition Reimbursement
• Eligibility for company-paid benefits including life insurance, short-term disability, and parental leave.
• Remote and hybrid work options

Company Overview

Company H1B Sponsorship