Associate APD Claims Queue Representative

Amica Insurance is America’s oldest mutual insurer of automobiles, committed to providing a supportive environment for its employees. They are seeking an Associate APD Claims Queue Representative to handle claim-related communications, build relationships with stakeholders, and ensure compliance with state licensing requirements.

Responsibilities

• Handle claim-related communications and take appropriate action to address stakeholder needs, consider additional claim exposures, and make proper data entries into the claim system
• Build favorable working relationships with all employees and help to maintain a strong culture of collaboration, communication, and service
• Act to resolve issues within designated authority level
• Develop a working understanding of the laws and regulations that impact claims handling
• Identify claim files that merit SIU and/or subrogation referral for supplemental claim handling
• Secure and maintain licenses in designated states and complete continuing education as needed for compliance
• May be called upon to handle other duties as required

Skills

• High school diploma or equivalent education required
• Strong organizational, time management and priority-setting skills
• Strong written and verbal communication skills
• Ability to work with appropriate supervision
• Strong interpersonal skills
• Solid decision-making skills, ability to handle conflicts and deal with difficult situations
• Knowledge of Microsoft Office and computer systems
• Committed to improving one's professional knowledge through continuing education
• Previous insurance, claims, and customer service experience preferred

Benefits

• Medical, dental, vision coverage, short- and long-term disability, and life insurance
• Paid Vacation – you will receive at least 13 vacation days in the first 12 months; amounts could be greater depending on the role. While able to use prior to accrual, vacation time will accrue monthly.
• Holidays - 14 paid holidays observed
• Sick time - 6 days sick time at hire, 6 additional days sick time at 90 days of employment
• Generous 401k with company match and immediate vesting. Additionally, annual 3% non-elective employer contribution
• Annual Success Sharing Plan - Paid to eligible employees if company meets or exceeds combined ratio, growth and/or service goals
• Generous leave programs, including paid parental bonding leave
• Student Loan Repayment and Tuition Reimbursement programs
• Generous fitness and wellness reimbursement
• Employee community involvement
• Strong relationships, lifelong friendships
• Opportunities for advancement in a successful and growing company

Company Overview

Company H1B Sponsorship