[Remote] Human Resources Assistant

Note: The job is a remote job and is open to candidates in USA. World Market is a retail brand that has curated a unique marketplace for over 60 years, emphasizing diversity and inclusion. The Human Resources Assistant will be the first point of contact for associates, providing support and resolving inquiries related to HR systems, while also managing administrative tasks and recommending system improvements.

Responsibilities

• Supporting Home Office, DC, and Field associates via email or phone on routine HR questions
• Resolving or escalating a variety of HR system related inquiries, including providing basic training for HR transactions and performing password resets in multiple applications
• Partnering with the HR team to hand-off associate relations cases or other issues requiring escalation
• Completing a variety of administrative tasks related to compliance with state and federal law
• Assisting with routine audits and/or data entry tasks in HR systems
• Identifying and recommending improvements to HR systems and tools for a better user experience

Skills

• 1-2 years' experience in a high-volume customer service environment, such as a call center or retail store location
• Ability to accurately assess an issue and determine appropriate escalation protocols
• Familiarity with HR systems and concepts, including system access and basic HR transactions or processes
• Strong customer service orientation and ability to support non-technical users via phone and/or email communication
• The ability to work independently, as well as being comfortable sharing knowledge and responsibility with the full HCM team
• Able to handle confidential information with professionalism and diplomacy
• This is a fully remote position, with responsibilities that require strong communication skills and the ability to thrive in a virtual work environment
• Knowledge of and experience in a retail environment desired

Benefits

• Up to 30% employee discount and product sample sales!
• A fun and supportive work environment where you feel welcome and safe.
• A culture of inclusion that empowers you to be your best authentic self.
• Opportunities to make an impact through your passions.
• Wellness Program including virtual fitness classes, personal health advocates, coaches, gym discounts and more.
• Accrued Vacation, Sick Time and Personal Holidays.
• Eligible employees offered Medical and Dental Insurance, Vision Coverage, 401(k) Savings Plan, Commuter Benefits, Employee Assistance and more.

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