Technical Support Engineer I

Hawk Ridge Systems is a leading 3D Design Software & 3D Printing Reseller seeking a Technical Support Engineer. The role involves providing technical support for CAD applications, developing expertise in SOLIDWORKS, and maintaining communication with customers to resolve technical issues.

Responsibilities

• Provide CAD (not IT) technical support to external customers in a post-sales capacity
• Develop and maintain technical expertise in SOLIDWORKS applications
• Learn new skills and applications as new products are launched
• Constant communication with customers via phone, chat, and e-mail to solve installation, crashing, and general usage type cases

Skills

• Bachelor's in Mechanical, Mechatronics, or Aerospace Engineering (or equivalent degree) required
• Strong proficiency in SOLIDWORKS
• Must have experience working in parts, assemblies, and drawings in a CAD environment and be able to model/create a 3D part in CAD
• Real-world insight & knowledge of the role of 3D CAD applications in industry
• Strong verbal and written technical communication skills (English) as well as excellent customer relations skills
• Strong familiarity with Microsoft Operating Systems & MS Office products
• Self-starter with the ability to take initiative and accomplish tasks
• Possess excellent problem definition and problem-solving skills
• Must be able to work 7am - 4pm Pacific Time (including a scheduled lunch hour)
• Experience with TCP/IP troubleshooting
• Experience with Inventor or Creo

Benefits

• Excellent Medical, Dental, Life Insurance, and Long-Term Disability Insurance
• 401(k) plan with Company Match
• Exceptional Time-Off Benefits, including Vacation, Paid Sick time, and Paid Holidays, plus your Birthday, a Diversity, Equity, & Inclusion Day, as well as Community Service Days Off!
• Paid Parental Leave
• Outstanding Training, Onboarding, Mentoring, and Coaching by successful engineers
• Amazing Growth Opportunities provide unlimited opportunities for Career Development
• Work/Life Balance: We give you the Flexibility you need to succeed, and it is your choice if you’d like to work remotely or work out of one of our offices

Company Overview