[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Gallagher is a company that helps clients face risk with confidence through a client-centric suite of consulting tools. They are seeking a Customer Service Representative to assist customers with their insurance policy inquiries while providing excellent service and support.

Responsibilities

• You’ll be answering the phone and emails from our customers when they have questions issues around their insurance policies
• This isn’t your typical call center job, as you might need to investigate issues and research problems to make sure our customers questions are answered correctly and meet a successful and accurate resolution
• This of course may mean you need to follow up once you have all the information you need
• In every interaction you’ll demonstrate outstanding listening skills while providing excellent customer service

Skills

• High school diploma
• Minimum of 1 year of customer service experience
• The ability to type well and use a computer
• It would be great if you had a 4-40 insurance license
• The ability to use Microsoft software, including Excel, PowerPoint, Outlook and Word
• The ability to take complex information and explain it in simple terms either in writing or over the phone or chat
• An eye for detail

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

Company Overview

Company H1B Sponsorship