Marketing and Communications Coordinator

DaVita Kidney Care is seeking a Web Content Coordinator to enhance the digital user experience of their intranet, the VillageWeb. This role involves content management, collaboration with various departments, and supporting large-scale web projects.

Responsibilities

• Serve as subject matter expert of content-management systems (Sharepoint)
• Identify strategic solutions to build and publish content that meet needs of various teams
• Troubleshoot and resolve intranet-related tickets filed using ServiceNow
• Maintain established governance practices for the platform
• Conduct page audits and evaluate analytics to improve page performance
• Provide guidance around keywords, language and metadata tags to improve search functionality
• Contribute to strategic vision for intranet improvements and enhancements
• Maintain message and design integrity on all intranet pages by using DaVita’s branding
• Work closely with intranet content owners across lanes to develop and maintain relevant content
• Support the planning and execution of special projects related to the intranet
• Support metrics/analytics reporting for intranet-related channels
• Work with IT to improve back-end functionality of the platform
• Support content owners across the Village
• Act as a liaison with appropriate vendors

Skills

• Minimum 1-2 years of web, marketing or communications experience
• Bachelor's degree in a related field
• Experience using various content management systems
• Proficient at editing, reporting and project management
• Ability to plan, prioritize and independently execute the completion of all projects in a fast-paced environment
• Ability to deliver with accuracy, integrity and attention to detail within established deadlines
• Effective and efficient in managing relationships; communicating with all levels of management, executives and outside vendors
• Experience working in SharePoint/Microsoft suite
• Experience using ServiceNow or knowledge of similar workflow automation platforms (Zendesk, Hubspot, etc.)
• AP style proficiency

Benefits

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform Star Learning.

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