Business Development Representative

JAN-PRO Puget Sound is seeking a highly motivated and dynamic Business Development & Operations Coordinator to join their team. This dual-role position involves identifying and securing new business accounts while coordinating the day-to-day operations of existing accounts. The successful candidate will drive growth, ensure customer satisfaction, and maintain high service standards for commercial clients.

Responsibilities

• Identify and target potential clients within the designated market area
• Prospect, generate leads, and cold call businesses to introduce services and establish relationships
• Present and sell janitorial and facility management solutions tailored to client needs
• Develop and implement sales strategies to meet revenue and growth targets
• Negotiate contracts and pricing agreements with prospective clients
• Maintain and update CRM systems to track leads, opportunities, and account status
• Oversee the day-to-day operations of new and existing janitorial accounts
• Act as the main point of contact for clients, addressing any concerns or service issues promptly with our certified business owners
• Monitor and assess the quality of services provided, conducting regular site visits, and brand-standard audits
• Maintain customer satisfaction by resolving issues, implementing corrective actions, and ensuring compliance with service standards
• Manage special services and contract renewals for assigned accounts
• Provide exceptional customer service by being responsive, professional, and proactive in communication
• Foster long-term relationships with clients, ensuring their needs are met and their expectations exceeded
• Collect customer feedback and implement improvements to enhance service delivery and client retention
• Stay informed about industry trends, competition, and market conditions
• Analyze customer needs and adapt service offerings to meet changing demands
• Prepare and present regular reports on business development activities, account status, and operational performance

Skills

• Proven experience in business development, sales, and account management, ideally in the commercial janitorial or facilities management industry
• Strong track record of meeting or exceeding sales targets and managing client relationships
• Excellent communication, negotiation, and interpersonal skills
• Strong organizational and time management abilities
• Ability to manage multiple projects and accounts simultaneously
• Proficient in CRM software, Microsoft Office Suite, and general computer literacy
• Problem-solving and decision-making skills
• A high school diploma is required
• Valid driver's license and reliable transportation (if travel within the market area is required)
• Ability to work independently and as part of a team
• Strong attention to detail and commitment to maintaining high-quality standards
• Previous experience in operations or service delivery management is highly preferred
• A degree in business, management, or a related field is preferred

Benefits

• Health, dental, and vision insurance
• Paid time off and holidays.
• Opportunities for professional growth and career advancement.
• Company vehicle or vehicle allowance
• Credit card for sales and marketing activities in your market
• 401(k)
• 401(k) matching

Company Overview