Asset Recovery Coordinator - Hybrid

ZOLL Cardiac Management Solutions is dedicated to improving patient outcomes through innovative medical technologies. The Asset Recovery Coordinator will be responsible for coordinating the recovery of medical equipment by engaging with customers and ensuring timely returns of equipment.

Responsibilities

• Accept inbound calls from internal and external customers to complete the End of Use process
• Complete outbound calls to customers regarding status of LifeVest use
• Make subsequent efforts to ensure the timely return of equipment
• Handle administrative tasks of creating RMAs and opening a Return Orders to track all serialized equipment that is to be returned
• Facilitate the successful return of equipment from the customer back to ZOLL, including the scheduling of UPS or arranging for pickups by field representative
• Review Call Reports, Patient Agreements, and other documentation to obtain all applicable contact information
• Provide accurate and prompt customer service
• Coordinate with key stakeholders to ensure the timeliest return of equipment
• Manage Return Orders within established parameters
• Demonstrate the ability to multi-task in a fast-paced environment
• Perform other duties as assigned by Management
• Ability to navigate and manage difficult conversations
• Contact patients and sales representatives to relay or obtain pertinent information and documentation

Skills

• High School Diploma required
• Computer literate with strong MS Office suite experience required
• Ability to multi-task and work in a fast-paced environment
• Detail-oriented
• Excellent verbal and written communication skills
• Ability to work in team or individual environment
• Excellent Customer Service Skills
• Able to prioritize and manage daily workload
• Self-motivated with a desire to succeed
• Must be highly motivated with strong organizational skills and the ability to prioritize task
• Bachelor's Degree preferred

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