Experienced Call Center Customer Service Representative - First Notice of Loss (FNOL) Specialist - Remote Work Opportunity at arenaflex

Introduction to arenaflex

arenaflex is a leading subrogation company that specializes in recovering payments on damage claims, ensuring that the responsible party covers the costs of damages incurred. Our mission is built on providing exceptional customer service to our clients and all parties involved in a claim, allowing them to focus on their core business. At arenaflex, we are driven by our Core Four principles: Process, Results, Culture, and Experience. These guiding principles have been instrumental in our current and future success, fostering an environment that values efficiency, effective processes, and a casual, comfortable atmosphere.

About Our Culture

At arenaflex, we believe in the importance of work-life balance and strive to create an environment that supports this. We are passionate about hosting company events that bring our team together, celebrating each other's achievements, and giving back to the community through volunteer events. Our culture is built on the foundation of mutual respect, open communication, and teamwork, making arenaflex an exciting and rewarding place to work.

Job Overview

We are seeking an experienced and skilled Call Center Customer Service Representative to join our team as a First Notice of Loss (FNOL) Specialist. As an FNOL Representative, you will play a critical role in providing quality inbound communication services, recording First Notice of Loss (FNOL) claims, and ensuring that our customers receive exceptional service. If you are passionate about delivering outstanding customer experiences and thrive in a fast-paced, dynamic environment, we encourage you to apply for this exciting remote work opportunity.

Key Responsibilities

• Accept inbound calls from engineers, technicians, and other field operators reporting FNOL, providing timely and effective support.
• Communicate effectively with customers, entering data accurately into our customized database to ensure seamless claim processing.
• Report underground damage to locate companies when applicable, ensuring compliance with regulatory requirements.
• Provide outstanding service to customer representatives, addressing their concerns and resolving issues in a professional and courteous manner.
• Analyze photos and map the correct location, utilizing your analytical skills to determine damage and ensure accurate claim assessment.

Requirements and Qualifications

To be successful in this role, you will need to possess the following essential skills and qualifications:

• Ability to type a minimum of 55 words per minute, error-free, with a typing test required as part of the hiring process.
• Proficiency in Microsoft Excel, Word, Outlook, PDFs, and internet searches, with the ability to quickly learn our customized database.
• Advanced phone and verbal communication skills, with excellent active listening and written communication skills.
• Excellent reading skills, with the ability to read and follow a script, and analyze and interpret photos to determine damage.
• High School Diploma or equivalent, with 6 months to 1 year of previous customer service call center experience required.
• Experience with Microsoft Teams is a plus, and the ability to establish an appropriate work environment within your home for work purposes is essential.

What We Offer

At arenaflex, we are committed to providing our employees with a comprehensive range of benefits, including:

• Paid time off, with PTO accrued at a rate of 5 hours per pay period, equal to 3 weeks in your first full year.
• A monthly stipend of $50 towards your internet service cost, ensuring that you have the necessary tools to perform your job effectively.
• A full menu of benefits, including a matched 401k, to support your financial well-being and security.
• A Tiered Support Bonus System, with the opportunity to earn additional income based on your performance and contributions to the team.
• An FNOL Incentive Program, specifically designed for FNOL team members, offering high-performers the opportunity to earn more per month.

Career Growth and Development

At arenaflex, we are committed to supporting the career growth and development of our employees. We offer a range of training and development opportunities, designed to help you build your skills and advance your career. Our goal is to create a work environment that is challenging, rewarding, and supportive, allowing you to thrive and reach your full potential.

Work Environment and Company Culture

As a remote worker, you will be an integral part of our team, working closely with our customer service representatives and other stakeholders to deliver exceptional customer experiences. Our company culture is built on the principles of mutual respect, open communication, and teamwork, making arenaflex a great place to work. We are proud to be a 4-year running winner of The Oklahoman Top Workplaces, and we are committed to maintaining a work environment that is supportive, inclusive, and fun.

How to Apply

If you are a motivated and customer-focused individual, with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting remote work opportunity. Please note that pre-employment drug screenings and criminal background checks are mandatory, and applicants must be residing within the United States, excluding California, North Carolina, Washington State, Illinois, and Oregon. Apply now to join our team and start your journey with arenaflex!