Experienced Customer Support and Service Advocate – Remote Part/Full Time Opportunities for Entry Level Candidates with a Passion for Helping Others

Introduction to arenaflex

At arenaflex, we are dedicated to providing exceptional customer experiences and support to individuals in need. As a leader in our industry, we strive to create a positive and inclusive work environment that fosters growth, learning, and development. Our team is passionate about helping others, and we are seeking like-minded individuals to join our ranks as a Help Promoter. In this role, you will have the opportunity to work closely with our Client care Delegates (CSRs) to provide critical support and guidance, ensuring that our customers receive the best possible service.

Job Overview

As a Help Promoter at arenaflex, you will be responsible for providing timely and accurate support to our CSRs during dynamic calls, helping them navigate questions and workflows. You will also directly handle escalated member issues, working to de-escalate and resolve concerns effectively. Your expertise and knowledge will be invaluable in helping our CSRs improve their performance and understanding of our services. If you are a motivated and empathetic individual with a talent for problem-solving, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Offer support and guidance to CSRs during dynamic calls, assisting them with navigating questions and workflows.
• Handle escalated member administration requests and issues, working to de-escalate and resolve concerns effectively.
• Engage with and educate individuals based on their unique needs and preferences, utilizing integrated support tools.
• Act as a knowledge resource for CSRs, helping to improve their performance and understanding of our services.
• Provide coaching, training, and motivation to representatives, offering feedback for performance improvement.
• Perform multiple tasks, identify trends, and maintain attention to detail.

Essential Qualifications

To be successful in this role, you will need to possess the following skills and qualities:

• Solid problem-solving abilities with demonstrated ownership characteristics.
• Empathy, compassion, and excellent listening skills.
• Ability to de-escalate situations and remain calm under pressure.
• Excellent verbal and written communication skills.
• Leadership capabilities and experience in managing member escalations.
• Ability to coach, train, and motivate representatives, offering feedback for performance improvement.
• Ability to perform multiple tasks, identify trends, and maintain attention to detail.
• Experience in driving and promoting change within organizational structures.

Preferred Qualifications

While not essential, the following skills and experiences are highly desirable:

• Intermediate skills with Windows-based applications.
• Past experience handling escalated member issues.
• Powerful communication and documentation abilities.
• Fast learner with the ability to quickly apply new skills.
• Medicare experience preferred.
• Solid analytical skills focusing on accuracy and attention to detail.
• Understanding of medical terminology and strong addressing and discussion abilities.
• Computer proficiency to navigate internal/external systems.
• Bilingual Spanish.

Education

A High School Diploma or G.E.D. is required for this role. While a Bachelor's Degree is not necessary, it may be beneficial for career advancement opportunities.

Career Growth and Development

At arenaflex, we are committed to helping our employees grow and develop in their careers. As a Help Promoter, you will have access to training and development programs, as well as opportunities for advancement within the company. Our goal is to create a supportive and inclusive work environment that fosters learning, innovation, and success.

Work Environment and Company Culture

Our company culture is built on the values of empathy, compassion, and excellence. We believe in creating a positive and inclusive work environment that values diversity, equity, and inclusion. As a remote worker, you will be part of a virtual team that is passionate about helping others and making a difference in our customers' lives.

Compensation, Perks, and Benefits

At arenaflex, we offer a competitive compensation package, as well as a range of perks and benefits to support your well-being and career growth. These may include health insurance, retirement plans, paid time off, and opportunities for professional development.

Conclusion

If you are a motivated and empathetic individual with a passion for helping others, we encourage you to apply for this exciting opportunity to join our team as a Help Promoter. At arenaflex, we are committed to creating a positive and inclusive work environment that fosters growth, learning, and development. Don't miss out on this chance to make a difference in the lives of our customers and advance your career in a dynamic and supportive company.

To apply for this role, please click on the link below:

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