Experienced Office Technician – Data Entry Specialist for Medicaid and Long Term Care Services at arenaflex

Introduction to arenaflex

arenaflex is a leading organization dedicated to making a positive impact in the lives of individuals and communities. As a dynamic and inclusive workplace, we value diversity, equity, and inclusion, and we are committed to fostering a culture of excellence, innovation, and collaboration. Our team members are passionate about delivering high-quality services that make a difference, and we are seeking talented and motivated individuals to join our team as an Office Technician – Data Entry Specialist for Medicaid and Long Term Care Services.

Job Overview

In this critical role, you will be responsible for providing administrative support to our Medicaid and Long Term Care team, with a focus on data entry, customer service, and office operations. As a key member of our team, you will play a vital role in ensuring the accuracy and efficiency of our data entry processes, while also providing exceptional customer service to our clients and stakeholders. If you are a detail-oriented and organized individual with excellent communication skills and a passion for delivering high-quality results, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Perform data entry tasks with high accuracy and efficiency, including entering information from medical and NFOCUS claim forms, identifying and correcting errors, and maintaining a minimum data entry rate of 8000 kph with 95% accuracy.
• Provide exceptional customer service to clients and stakeholders, including answering and resolving inbound calls regarding the status of submitted claims, client eligibility, and verifying provider payments.
• Perform office support tasks, including filing, sorting, and opening mail, copying, and researching, as needed.
• Review medical claim forms for missing or incomplete data and take corrective action as necessary.
• Maintain accurate and up-to-date records and files, both physical and electronic, and ensure compliance with established procedures and protocols.
• Collaborate with team members to achieve common goals and objectives, and participate in ongoing learning and professional development opportunities to enhance skills and knowledge.

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• Coursework or training in public contact, customer service, and/or performing and applying office/clerical support procedures, including the use of a personal computer, associated software, and office equipment.
• Experience with data entry techniques and procedures, including basic computer skills and knowledge of Microsoft Outlook, Microsoft Word, and Excel.
• Proofreading skills and accurate data entry abilities, with attention to detail and a high level of accuracy.
• Able to file and retrieve materials using alphabetical and numerical filing systems, and perform repetitive work in a high-volume, fast-paced work environment.

Preferred Qualifications

While not required, the following preferred qualifications will be considered an asset:

• At least one year of customer service experience, with internal and external customer service experience preferred.
• Experience with Enterprise One, NFOCUS, MMIS, OnBase, and Microsoft Excel, or similar software applications.
• Knowledge of office operations and procedures, including data entry, filing, and record-keeping.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to supporting the career growth and development of our team members. As an Office Technician – Data Entry Specialist, you will have access to ongoing learning and professional development opportunities, including training and education programs, mentorship, and coaching. You will also have the opportunity to work with a talented and dedicated team of professionals who are passionate about delivering high-quality services and making a positive impact in the lives of others.

Work Environment and Company Culture

arenaflex is a dynamic and inclusive workplace that values diversity, equity, and inclusion. We are committed to fostering a culture of excellence, innovation, and collaboration, and we offer a range of benefits and perks to support the well-being and success of our team members. These include:

• Stable employment with a competitive salary and benefits package.
• 13 paid holidays, 12 vacation days, and 12 sick days per year, starting on day 1.
• Career development opportunities, including training and education programs, mentorship, and coaching.
• Tuition reimbursement to support your educational goals.
• A 156% match on retirement contributions to help you plan for your future.
• A flexible and supportive work environment that values work-life balance and employee well-being.

Compensation, Perks, and Benefits

As an Office Technician – Data Entry Specialist at arenaflex, you will be eligible for a comprehensive package of pay, benefits, paid time off, retirement, and professional development opportunities. Your total compensation package will include:

• A competitive salary range of $13.109 per hour.
• A range of benefits, including medical, dental, and vision insurance, life insurance, and disability insurance.
• A 156% match on retirement contributions to help you plan for your future.
• 13 paid holidays, 12 vacation days, and 12 sick days per year, starting on day 1.
• Career development opportunities, including training and education programs, mentorship, and coaching.
• Tuition reimbursement to support your educational goals.

Conclusion

If you are a motivated and detail-oriented individual with excellent communication skills and a passion for delivering high-quality results, we encourage you to apply for this exciting opportunity as an Office Technician – Data Entry Specialist at arenaflex. As a valued member of our team, you will play a critical role in supporting the success of our Medicaid and Long Term Care services, while also contributing to the overall mission and vision of our organization. Don't miss this opportunity to join a dynamic and inclusive workplace that values diversity, equity, and inclusion, and is committed to making a positive impact in the lives of others. Apply today and take the first step towards a rewarding and challenging career with arenaflex!