Remote Customer Support Agent for Parts and Inventory – Automotive Industry Expertise Required for a Dynamic and Supportive arenaflex Team

Welcome to arenaflex

arenaflex is a leading organization in the automotive industry, dedicated to delivering exceptional customer experiences. We are now seeking a highly skilled and enthusiastic Remote Parts & Inventory Customer Support Agent to join our team. As a customer-centric professional, you will play a vital role in providing top-notch support to our clients, addressing their queries, and ensuring their satisfaction. If you are a great communicator with a passion for troubleshooting and helping others, this could be an exciting career opportunity for you.

About the Role

In this remote position, you will be working from the comfort of your own home, interacting with customers via telephone, email, chat, and scripted dialogue. Your primary responsibility will be to assist customers before and after the sale, providing support with orders, damage claims, products, services, and questions. This is a unique chance to make a difference in the industry with a leading truck manufacturer and be part of a dynamic and supportive team at arenaflex.

Key Responsibilities:

• Interact with customers using various communication channels, including telephone, email, chat, and scripted dialogue
• Log calls and update customer account records to ensure accurate and timely information
• Utilize your interpersonal skills and technical product knowledge to respond to daily customer-centric activities
• Serve as the primary contact for dealership service departments and the client's customer breakdown department
• Manage cases, tracking the many interactions required for specific repairs
• Reduce downtime to enhance customers' experience and overall satisfaction
• Escalate inquiries to product support, billing, sales, orders, or return/repair claims if needed
• Conduct outbound calls to respond to submitted questions and provide timely and accurate solutions
• Maintain a positive and upbeat attitude while interacting with customers and providing support

Skills for Success

To excel in this role, you should possess excellent communication and interpersonal skills, with the ability to work in a fast-paced environment. You should be detail-oriented, organized, and able to multitask with ease. Additionally, you should have a strong background in customer service, technical knowledge, or a degree in a related field.

Essential Qualifications:

• Bachelor's degree and two or more years of customer service experience and/or technical product knowledge
• Or, master's degree in lieu of experience
• Or, four or more years of customer service experience and/or technical product knowledge along with a high school diploma or equivalent
• Ability to work shifts within the center's hours of operation: Monday - Friday (no weekends!), 8 a.m. - 6 p.m. Eastern time
• Must be able to stick to the schedule reliably, as some queues are time-sensitive

Preferred Qualifications:

• Technical knowledge of the automotive industry or related field
• Experience working in a customer-facing role, preferably in a remote or call center environment
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team

Remote Work Requirements

To be considered for this remote position, you must be a Michigan resident with a secluded and distraction-free work environment. You should also have high-speed internet access at home that you can connect to via Ethernet or landline.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Remote Parts & Inventory Customer Support Agent, you will have access to comprehensive training and development programs, designed to enhance your skills and knowledge. You will also have opportunities to advance your career within the company, taking on new challenges and responsibilities as you grow and develop.

Work Environment and Company Culture

arenaflex is dedicated to creating a positive and inclusive work environment, where employees feel valued and supported. We promote a culture of humility, empathy, and respect, and we are committed to making a difference in the lives of our employees and the communities we serve. As a remote employee, you will be part of a dynamic and supportive team, with regular check-ins and opportunities to connect with your colleagues.

Compensation, Perks, and Benefits

At arenaflex, we offer a competitive compensation package, including a comprehensive benefits program. Our benefits include:

• Medical and prescription coverage, including free annual physicals
• Dental and vision insurance
• Paid time off
• Associate wellness program (earn a reward for getting your annual wellness checkup)
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
• 401(k) with match
• Flexible spending account
• Life insurance
• Short- and long-term disability insurance
• Teladoc: Free online access to doctors 24/7
• 24/7 nurse help desk
• Patient advocacy: Free 24/7 help with benefit questions and claims issues
• Family, financial, and estate guidance (will) services

Conclusion

If you are a motivated and customer-focused individual with a passion for the automotive industry, we encourage you to apply for this exciting opportunity. As a Remote Parts & Inventory Customer Support Agent at arenaflex, you will be part of a dynamic and supportive team, dedicated to delivering exceptional customer experiences. Don't miss this chance to join our team and take your career to the next level. Apply now and become a part of the arenaflex family!