**Experienced Customer Service Representative II - Healthcare Technology Support**

At arenaflex, you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life Founded in 1949, arenaflex is the world's largest medical technology company. We are dedicated to our mission of alleviating pain, restoring health, and extending life. If you want to work in a fast-paced, multi-tasking environment where your contributions are directly connected to this important mission, keep reading! **About arenaflex** arenaflex leads global healthcare technology and boldly attacks the most challenging health problems facing humanity by searching out and finding solutions. Our Mission – to alleviate pain, restore health, and extend life – unites a global team of 90,000+ passionate people. We are engineers at heart—putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves, and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. **Career Growth Opportunities and Learning Benefits** By joining arenaflex, you'll have the opportunity to grow a career reflective of your passion and abilities. You'll connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning. Our team is committed to providing you with the resources you need to succeed, including: * Opportunities for professional development and growth * Access to cutting-edge technologies and innovative solutions * Collaborative and supportive work environment * Recognition and rewards for outstanding performance * A culture of diversity, equity, and inclusion **Responsibilities** As an Experienced Customer Service Representative II, you will be responsible for: * Representing arenaflex to external and internal customers, answering product-related questions, and tracing lost shipments * Interpreting and clarifying customer orders for the shipping department, taking orders or registrations, and connecting customers to appropriate support or field staff when necessary * Managing web-based ordering or registrations, conferring with management regarding customer credits, returns, and quality assurance complaints * Approving allocation of stock in short supply, special price quotations, and bids, pricing allowances, deductions, and adjustments * Managing inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment, and inventory systems, focusing on stock and allocation issues to maximize service levels **Essential Qualifications** * High School Diploma or GED with a minimum of 2 years of customer service experience * Strong analytical and communication skills * Call Center experience * Knowledge and experience with SAP * Familiarity working remotely with multiple monitors * Proficient in MS Suite **Preferred Qualifications** * Bachelor's degree in a related field * Experience working in a healthcare technology environment * Knowledge of medical terminology and procedures * Experience with inventory management and control **Work Environment and Company Culture** arenaflex is committed to providing a safe and inclusive work environment for all employees. We offer a range of benefits and resources to support your physical and mental well-being, including: * Flexible work arrangements, including remote work options * Comprehensive health insurance and wellness programs * Paid time off and holidays * Access to on-site fitness centers and wellness programs * Employee assistance programs and mental health resources **Compensation and Benefits** arenaflex offers a competitive salary and flexible benefits package, including: * Salary ranges for U.S. (excl. PR) locations: $34,800.00 - $52,200.00 * Short-term incentive plan (MIP) * Comprehensive health insurance and wellness programs * Paid time off and holidays * Access to on-site fitness centers and wellness programs * Employee assistance programs and mental health resources **How to Apply** If you're passionate about healthcare technology and committed to delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please visit our careers site to learn more about arenaflex and our mission to alleviate pain, restore health, and extend life. Apply Now! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to providing reasonable accommodations for qualified individuals with disabilities and to ensuring that our workplace is inclusive and respectful of all employees. **E-Verify Program** arenaflex participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here. **Contact Us** If you need assistance completing your application or have questions about the application process, please email AskHR@arenaflex.com. To request removal of your personal information from our systems, please email RS.HRCompliance@arenaflex.com. Apply for this job