Coordinator, Customer Relationship Manager (CRM)

The Walt Disney Company, specifically ESPN, is seeking a talented and passionate Coordinator for their Customer Relationship Manager (CRM) team. This role involves assisting with email marketing operations and ensuring the smooth execution of campaigns while collaborating with internal and external partners.

Responsibilities

• Manages email campaign deployments in partnership with our Email Services Provider (ESP)
• Ensures campaign requests are running smoothly between brand teams and vendor partners
• Verifies campaigns are launched on time and all assets are accurate from creative team
• Acts as primary point of contact for brand teams and media planning teams who have questions about email options, possibilities, capacity, and campaign calendar planning
• Collaborates with media team to integrate digital and CRM strategies to be as coordinated as possible in marketing lifecycle programs, and ensure fan value is fully leveraged
• Assists in development and project management of all CRM multi-channel messaging

Skills

• Minimum 3 months' experience in CRM/digital, marketing activation or related field
• Hands-on program execution and management in a dynamic environment
• Collaborative mentality with multiple stakeholders and teams
• Proven track record of delivering on time
• Communicating with excellence and being highly responsive
• Is a self-starter with great passion for delivering excellent customer experiences
• Maintains high attention to detail
• Bachelor's degree in Marketing or related field
• Resourceful, open-minded, can-do positive attitude who is inspired by challenges
• Understanding of sports environment and the role it plays in pop culture
• Experience managing complex projects with multiple teams and components

Benefits

• A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits

Company Overview

Company H1B Sponsorship