**Experienced Full Stack Customer Service/Sales Representative – Retention and Growth Specialist**

Join arenaflex, the #1 smart home security provider in the U.S., and become a part of a dynamic team that helps save lives every day. As a Remote Customer Service/Sales Representative, you will play a key role in the growth of our organization by serving as an expert problem solver in a retention and sales capacity. If you're passionate about delivering exceptional customer experiences, driving sales growth, and making a real impact, this is the perfect opportunity for you. **About arenaflex** arenaflex has been in the business of helping save lives since 1874. Our mission is clear: we help save lives for a living. With a commitment to continuous innovation, advanced technology, and strategic partnerships, we deliver products and services that help protect life and valuables, whether at home, your business, or on the go. Our team is dedicated to creating an inclusive experience for every employee, focused on family, partnership, development, incentives, and fun. **The Role** As a Remote Customer Service/Sales Representative, you will be responsible for retaining customers who want to cancel their arenaflex services. You will handle a high volume of incoming calls, proactively identifying opportunities and recommending long-term solutions to keep customers' businesses. Your primary goal is to provide an award-winning customer experience that increases brand loyalty and retains customers for the long term. **Key Responsibilities:** * Utilize customer service and sales experience daily to save the business by re-selling customers on the value of arenaflex and what matters most * Save customers by persuading and upselling while reducing customers' frustration and displeasure * Appropriately handle back-to-back calls with care, empathy, compassion, overcoming objections, de-escalation, and professionalism to ensure the best customer experience * Use attention to detail, listen to customer clues, and ask the right questions to uncover issues and/or concerns to save/sell * Leverage exceptional de-escalation skills on difficult escalated calls with a focus on identifying concerns and providing multiple offers to resolve the customer's concern * Retain long-term business for arenaflex through customer service commitments and provide the right solution to save the customer * Use proven problem-solving skills to quickly identify the cause of a cancellation request, create quick calculations to work with the customer to negotiate the right solution * Consistently improve performance and achieve your goals * Ability to multitask and use several tools to help retain customers and make them customers for life **Job Requirements:** * Attendance adherence is critical to your success; training/onboarding attendance is required for the length of the training program every day for 8 weeks * Private, undisturbed place to work from home, free from any distractions * Designated distraction-free place to work from home * High-speed internet: DSL, Cable, or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC * 5G Home Internet and Fixed wireless internet are not accepted providers * Internet Speeds of at least 25mbps to download and 15mbps to upload **Training and Development:** * This role has onsite training required at our Wichita, KS office * During our 8-week program, you will receive daily support from our training and onboarding teams to ensure you are successful * Your learning journey is focused on product knowledge, selling/saving, competition, and systems training * Our training program focuses on training that equips you to be the expert within arenaflex to ensure you meet and exceed your sales targets, which increases your bonus potential * We provide development to advance your career with other internal roles and opportunities for your long-term success **We're Looking for Someone with:** * The ability to work with numerous screens and programs open to help resolve customer issues * Experience in Sales, Customer Retention, Customer Experience, and retaining customers' loyalty to a product or service * Ability to interpret contracts and communicate terms and conditions * Perform quick calculations * Active listening * Negotiation Skills **Knowledge, Skills, and Abilities:** * 2+ years in a sales role, in which you had to sell or save a customer, selling and/or saving customers in a company tied to performance * 2+ years Call Center Customer Service / Sales Experience * High school diploma, GED, college degree, or some college experience **Schedule:** * Our department is closed on weekends and most holidays, allowing our employees to enjoy every weekend off! **Pay and Benefits:** * Paid Training * Full benefits on the 1st of the month after 31 days of employment * Energetic and engaging work environments * Medical, Dental, Vision, 401(k) with employer matching * Paid vacation time * Tuition reimbursement, employee referral bonuses * A culture of coaching, development, and career growth opportunities **Pay and Benefits Disclosure:** * The starting hourly rate for this position is $18.00 per hour and will reach $21.00 per hour after 180 days of employment * We offer employees access to healthcare benefits, a 401(k) plan, and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits, and paid time off among others * Employees accrue up to 120 hours in their first year; your accrual rate increases after your first year * We also offer 6 paid holidays **Why Choose arenaflex?** At arenaflex, it's more than a job; it's a noble purpose that defines us. We are the leading provider of electronic security, interactive home and business automation, and monitoring services for residences and small businesses in the United States. Every employee, from our executive leadership team to our support centers, is united under one noble purpose: we help save lives for a living. We are everyday heroes. You are doing more than earning a paycheck; you're in an important role that makes an impact in the lives of our customers every single day. Join a company of individuals with passion, commitment, drive, and ambition, using and developing our talents for good at work, home, and our communities. **Equal Employment Opportunity (EEO) Employer** arenaflex celebrates diversity and is committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. We strive to ensure every employee and applicant feels valued. Visit us at [arenaflex.com/diversity](http://arenaflex.com/diversity) to learn more. If you're ready to join a dynamic team that makes a real impact, apply now to become a part of arenaflex's mission to help save lives for a living. Apply for this job