Vice President - Detection, Reporting and Quality Assurance

About the position At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? The VP of Internal Fraud Detection, Reporting, and QA, owns the enterprise internal fraud rules strategy, including detection philosophy, coverage models, and risk-tiering frameworks. Further, the leader will establish, oversee, and provide strategic direction to the Reporting and Quality Assurance team and its leader. The incumbent will establish and maintain rules governance, ensure alignment with enterprise risk appetite, taxonomy, and regulatory expectations. Reporting into the Head of Internal Fraud - 1LOD Center of Excellence (COE), this leader will lead a team responsible for ensuring internal fraud rules are data-driven, aligned with enterprise policies, and tailored to effectively detect and mitigate insider threats. This leader will partner closely with the detection operations team, business units, technology and 2LOD oversight teams to ensure consistent monitoring, timely rule adjustments, insightful reporting, and alignment with quality and regulatory expectations. Responsibilities • Lead the development and continuous optimization of internal fraud detection rules, ensuring alignment with business processes and risk appetite • Provide thought leadership in the development of program strategy and serve as a business enabler • Build and lead a team of high-performing fraud rules analysts and strategists, building expertise in rules design, tuning and monitoring • Establish governance standards for rule creation, approval, monitoring and retirement • Ensure rules strategy is consistent with internal fraud taxonomy, policies and control expectations • Ensure consistent data usage, analytic methodology, and high quality standards across all reporting, quality assurance, and detection capabilities. • Define new monitoring environment and designs data-driven rule/use-case development for effective internal fraud risk management • Implement processes for rules performance monitoring, including hit rates, false positives, case conversion and operational impact • Serve as primary liaison between the Internal Fraud CoE and business units on internal fraud rule implementation • Partner with Global Security Investigations, Ethics, General Counsel, Compliance, and Colleague & Labor Relations to ensure rules produce actionable alerts, clear narratives, and defensible outcomes • Collaborate with Colleague Experience Group, Global Security, Ethics Committee, Technology Risk & Information Security, and Employment Law to ensure employee lifecycle controls (hiring, onboarding, transfers and exits) are supported with effective rules • Provide internal fraud rules expertise to support investigations, case management and remediation activities • Identifies new threat factors/alerts in collaboration with businesses & functions and designs and rapidly adjusts rules to maintain dynamic stance towards evolving internal fraud threats, confirmed incidents or regulatory guidance • Foster a culture of control innovation, balancing risk mitigation with business enablement • Contribute to executive reporting on internal fraud trends, highlighting the impact of rule-driven detection Requirements • 10+ years of experience in internal fraud risk management, detection strategy, or analytics for financial services enterprises • Aptitude to comprehend predictive models and utilize them to effectively inform and shape strategies through data analysis • Proven expertise in rules-based detection systems and internal fraud monitoring tools • Working knowledge and understanding of the fundamentals of finance and related transactions. Must be fully conversant with all products and services offered by American Express, including a working knowledge of proprietary data processing systems, operations, policies and procedures • Strong background in data analytics, including SQL, SAS, Python or equivalent • Experience in data visualization, network analysis, and application of structured analytic techniques to generate and test hypotheses, assess cause and effect, challenge analysis, and support decision making • Demonstrated ability to balance detection objectives and operational impact • Strong leadership skills with the ability to collaborate & influence without direct authority • Bachelor's degree required • Exceptional communications skills with ability to engage executives, technical teams, and key stakeholders • Proven track record of leading through change, driving decisions across organizations and levels, and leading and producing results with or without authority Nice-to-haves • Masters degree, PhD, or professional certifications preferred • Calm and decisive under pressure. • Ability to prioritize actions for the benefit of the organization to remain focused on most critical issues • Initiative and bias for action and for getting things done • Proven ability in extending and maintaining strong relationships in a complex multi-national corporation • Strong problem solver with the ability to use analytical methods to affect change • Effective organizational skills (including attention to detail) along with the ability to collaborate and influence in a matrixed environment Benefits • Competitive base salaries • Bonus incentives • 6%25 Company Match on retirement savings plan • Free financial coaching and financial well-being support • Comprehensive medical, dental, vision, life insurance, and disability benefits • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) • Free and confidential counseling support through our Healthy Minds program • Career development and training opportunities Apply tot his job Apply To this Job