**Experienced Product Manager – Retention, Customer Experience & Engagement at arenaflex**

At arenaflex, we're revolutionizing the way people interact with smart home devices and security systems. Our innovative products and services empower customers to take control of their safety and security, and we're looking for a talented Product Manager to drive retention communication strategies and be a connection point between Product, Business Intelligence, Hardware, and Data Science teams. As a Product Manager on our Customer Experience & Engagement team, you'll play a critical role in developing and executing data-driven retention initiatives to support arenaflex's goals around device health, subscription retention, and user engagement. You'll collaborate cross-functionally with Product, Business Intelligence, Hardware, and Data Science teams to understand product usage, customer behaviors, and pain points impacting retention. Your expertise will help us identify opportunities and propose communications that improve the arenaflex customer experience. **Key Responsibilities:** * Manage audience-specific messaging and communication strategies across email, push notifications, in-app messaging, and SMS to drive device, subscription, and user retention. * Collaborate cross-functionally with Product, Business Intelligence, Hardware, and Data Science teams to understand product usage, customer behaviors, and pain points impacting retention. * Leverage data and customer insights to identify opportunities and act as the voice of the customer to propose communications that improve the arenaflex customer experience. * Test, track, and measure the impact of retention initiatives on key metrics like device health, subscription renewals, and user engagement. * Communicate campaign performance and recommendations to leadership to inform future retention strategies. * Stay up-to-date on industry trends and best practices in customer retention to continuously improve arenaflex's approach. **A Day in the Life:** Each day brings new opportunities to impact arenaflex's customers and drive retention. You may start your day reviewing customer feedback and product usage data to identify friction points, then collaborate with the product team to develop an email campaign to reengage lapsed users. In the afternoon, you might present retention metrics and campaign results to leadership, while also planning for an upcoming product launch that requires a comprehensive retention strategy across multiple touchpoints. The variety of projects and ability to directly influence customer loyalty is what makes this role so exciting. **About the Team:** The Customer Experience & Engagement team is a dynamic group of marketing, product, creative, and analytical experts united by a passion for delivering exceptional customer experiences. Whether recommending new smart home solutions or ensuring current devices remain online and performing well, the CxE team is constantly finding ways to engage and retain arenaflex's growing customer base. **Basic Qualifications:** * 5+ years of product or program management, product marketing, business development, or technology experience * Bachelor's degree or equivalent * Experience owning/driving roadmap strategy and definition * Experience with end-to-end product delivery * Experience with feature delivery and tradeoffs of a product * Experience as a product manager or owner * Experience owning technology products **Preferred Qualifications:** * Experience in influencing senior leadership through data-driven insights * Experience working across functional teams and senior stakeholders **Work Environment and Company Culture:** arenaflex is committed to creating a diverse and inclusive workplace where everyone feels valued and empowered to contribute their best work. We believe that a diverse and inclusive team is essential to driving innovation and delivering exceptional customer experiences. Our company culture is built on a foundation of collaboration, creativity, and a passion for delivering exceptional customer experiences. **Compensation and Benefits:** arenaflex offers a competitive compensation package that includes a base salary, equity, sign-on payments, and other forms of compensation. Our total compensation package is designed to reflect the cost of labor across several US geographic markets. The base pay for this position ranges from $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market. In addition to a full range of medical, financial, and/or other benefits, we offer a comprehensive benefits package that includes: * Medical, dental, and vision insurance * 401(k) matching program * Flexible paid time off * Professional development opportunities * Access to cutting-edge technology and tools * Collaborative and dynamic work environment **How to Apply:** If you're passionate about delivering exceptional customer experiences and driving retention strategies, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you! **Equal Employment Opportunity:** arenaflex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. 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