Experienced Customer Support Representative – Live Chat and Automotive Sales Lead Generation Specialist

Introduction to arenaflex

arenaflex, a leading innovator in the automotive industry, is seeking a highly skilled and enthusiastic Customer Support Representative – Chat to join our dynamic team. As a key member of our customer service department, you will engage in online conversations with customers, representing our automotive dealer clients in a favorable and professional manner. Your primary goal will be to turn these conversations into valuable leads that help our clients generate revenue and drive business growth.

At arenaflex, we pride ourselves on maintaining a relaxed yet professional and fun work environment. We are committed to fostering a culture that values great customer service, teamwork, and continuous learning. If you are a positive and energetic individual who enjoys working with technology and providing exceptional customer experiences, we encourage you to apply for this exciting opportunity.

Job Responsibilities

As a Customer Support Representative – Chat at arenaflex, your key responsibilities will include:

• Handling a wide variety of customer inquiries via online chat, providing timely and accurate responses to their questions and concerns.
• Providing detailed and accurate information about our products and services via online chat, ensuring that customers have a clear understanding of what we offer.
• Narrowing down on appointment information to schedule appointments, ensuring that customers are connected with our automotive dealer clients in a seamless and efficient manner.
• Capturing customer contact information for lead generation and client review, ensuring that our clients have access to valuable customer data to drive their business forward.
• Summarizing interactions based on customer needs for client review, providing actionable insights that help our clients improve their customer service and sales strategies.
• Developing and maintaining a knowledge base of our evolving products and services, staying up-to-date with the latest industry trends and developments.

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• Previous experience in retail customer service or the automotive industry is preferred but not necessary, as we provide comprehensive training to ensure your success.
• Basic internet and window-based computer skills, with the ability to navigate multiple software applications and systems.
• A strong ability to multitask, with gaming experience being helpful in this fast-paced and dynamic environment.
• A positive and professional demeanor, with excellent written and verbal communication skills that enable you to effectively engage with customers and colleagues alike.
• The ability to adapt to change and thrive in a quick-paced work environment, with a strong focus on delivering exceptional customer experiences.

Preferred Qualifications

While not essential, the following preferred qualifications will be highly regarded:

• Previous experience in a live chat or customer service environment, with a proven track record of providing exceptional customer experiences.
• Knowledge of the automotive industry, with a strong understanding of the sales process and customer needs.
• Experience with customer relationship management (CRM) software and other technology systems, with the ability to quickly learn and adapt to new systems.

Training and Development

At arenaflex, we are committed to providing our employees with the training and development opportunities they need to succeed. As a Customer Support Representative – Chat, you will be required to attend 4 weeks of comprehensive training, which will take place on Tuesdays to Saturdays between the hours of 10am-6:30pm CST. This training will equip you with the knowledge, skills, and expertise needed to excel in this role and provide exceptional customer experiences.

Career Growth Opportunities

At arenaflex, we are dedicated to helping our employees grow and develop their careers. As a Customer Support Representative – Chat, you will have access to a range of career growth opportunities, including:

• Professional development training and workshops, designed to enhance your skills and knowledge in customer service, sales, and technology.
• Opportunities for advancement, with the potential to move into leadership or specialized roles within the company.
• A supportive and collaborative work environment, with a strong focus on teamwork and mutual respect.

Work Environment and Company Culture

At arenaflex, we pride ourselves on maintaining a positive and inclusive work environment that values diversity, equity, and inclusion. Our company culture is built on the following core values:

• A commitment to exceptional customer service, with a strong focus on delivering personalized and responsive experiences.
• A passion for innovation and continuous learning, with a emphasis on staying up-to-date with the latest industry trends and developments.
• A collaborative and supportive work environment, with a strong focus on teamwork and mutual respect.

Compensation, Perks, and Benefits

At arenaflex, we offer a competitive compensation package that includes:

• Medical, dental, vision, and life insurance, with company contributions to your HSA.
• A 6% match on 401(k), with a range of investment options to help you plan for your future.
• A work-life balance with paid time off, ensuring that you have the time and flexibility to pursue your personal and professional goals.
• Access to our onsite dining facility, fitness center, and medical center, with a range of amenities and services designed to support your health and wellbeing.
• A range of sports and social leagues, with opportunities to participate in volunteering initiatives through our Associate Foundation.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity at arenaflex. As a Customer Support Representative – Chat, you will play a critical role in driving business growth and revenue for our automotive dealer clients, while also developing your skills and expertise in a dynamic and supportive work environment. Don't miss out on this opportunity to join our team and take your career to the next level – apply today!