Experienced Customer Service Chat Representative – Delivering Exceptional Vision Care Support and Sales Excellence at arenaflex

Introduction to arenaflex

arenaflex is a pioneering force in the vision care industry, driven by a mission to make high-quality vision care simpler, easier, and more accessible to everyone. As a leader in innovative and disruptive products, we have built a legendary culture that prioritizes customer satisfaction above all else. With a history spanning almost three decades, our commitment to excellence has earned us numerous awards and a reputation for putting the customer first, always. As part of the arenaflex family, you will be joining a team that is passionate about making a difference in people's lives and is backed by one of the world's largest and most successful private equity investment companies.

About the Role

We are seeking an experienced and highly skilled Customer Service Chat Representative to join our team at arenaflex. As a Chat Associate, you will play a vital role in delivering top-notch customer service, providing solutions, and driving sales in a fast-paced environment. Your exceptional communication skills, technical aptitude, and ability to multitask will enable you to excel in this role and make a significant impact on our customers' experience.

Key Responsibilities

• Answer 2-3 incoming chats using the LiveEngage (LivePerson) platform, providing timely and effective solutions to customer inquiries
• Reply to incoming emails from customers, ensuring prompt and professional communication
• Request contact prescriptions via phone from eye care providers as needed, demonstrating excellent communication and problem-solving skills
• Consult customers on the best value for their contact lens purchase, utilizing your sales expertise to drive revenue growth
• Provide exceptional customer service, delivering solutions that create a positive experience and foster customer loyalty
• Maintain high performance metrics, including quality, sales, and dependability, consistently meeting or exceeding targets
• Utilize your problem-solving skills to think critically and make decisions that benefit both the customer and arenaflex

Essential Qualifications

To succeed as a Customer Service Chat Representative at arenaflex, you will need:

• A high school diploma (or GED equivalent)
• Excellent typing and computer skills, with a minimum of 35 words per minute
• A strong work ethic, with a hustle and tireless approach to achieving goals
• Self-starter, driven, motivated, proactive, and disciplined, with the ability to work independently and as part of a team
• Ability to multitask and prioritize tasks effectively, managing multiple conversations and tasks simultaneously
• Previous experience in customer service and sales is highly desirable, with a proven track record of delivering exceptional results

Preferred Qualifications

In addition to the essential qualifications, we are looking for candidates who:

• Embody the arenaflex values: Big-hearted, Tenacious, Unconventional, and Better together!
• Are humble, hungry, and smart, with a strong desire to learn and grow
• Have technical aptitude, with the ability to quickly learn new systems and technologies
• Are resourceful, self-motivated, and collaborative, with a strong team-oriented approach

Career Growth and Development

At arenaflex, we are committed to the growth and development of our employees. As a Customer Service Chat Representative, you will have access to:

• Exposure and training to other roles within the company, providing opportunities for career advancement and exploration
• Career pathing and internal internships, allowing you to develop new skills and gain experience in areas such as finance, marketing, HR, and more
• Comprehensive training and development programs, designed to enhance your skills and knowledge

Work Environment and Company Culture

arenaflex is proud of its legendary, award-winning culture, which is built on a foundation of:

• Big-hearted: We care deeply about our customers, employees, and communities
• Tenacious: We are driven to succeed, with a relentless pursuit of excellence
• Unconventional: We think outside the box, embracing innovation and creativity
• Better together: We believe in the power of teamwork, collaboration, and mutual support

Compensation and Benefits

As a Customer Service Chat Representative at arenaflex, you can expect:

• A competitive starting base pay of $15.00 per hour
• Full-time or part-time positions, with flexible scheduling to accommodate your needs
• Free eye exams for your entire family, as well as deep discounts on lenses, glasses, and other services
• Amazing healthcare coverage, tuition reimbursement, and 401(k) match
• A comprehensive benefits package, designed to support your well-being and financial security

Conclusion

If you are a motivated, customer-focused, and sales-driven individual who is passionate about delivering exceptional results, we encourage you to apply for the Customer Service Chat Representative role at arenaflex. With our commitment to innovation, customer satisfaction, and employee growth, you will have the opportunity to make a real difference in the lives of our customers and advance your career in a dynamic and supportive environment. Join our team today and discover a career that is both rewarding and challenging!