[Remote] Account Manager- Mid-Market, Growth & Retention (Partner Referred Business)

Note: The job is a remote job and is open to candidates in USA. Rippling is a company that provides a unified platform for managing HR and IT processes. They are seeking a self-driven account manager to optimize customer use of their HR products and solutions while ensuring customer adoption, retention, and revenue growth. Responsibilities • Ensure our customers in the Partner Referred channel are realizing value and expanding across the platform • Proactively engage customers in your book via key lifecycle events: “go live”, benefits renewal, executive business reviews, contract renewal, etc • You will field customer requests and lead initiatives in your book to meet company objectives for customer adoption, retention, and revenue growth • Consult with clients to understand their HR, IT, Finance, and global workforce management needs through a solutions-based selling approach • Navigate a sales process by building relationships with multiple stakeholders through remote meetings • Negotiate and coordinate customer procurement and contract execution • Build and manage a pipeline of new subscription cross-sales, product upgrades, and contract renewals to quarterly targets • Develop and demonstrate a broad knowledge of current and new Rippling products via executing customer adoption playbooks and prospecting • Partner with your Technical Account Manager to devise account plans, long-term goals, and client strategies; and with cross-functional teams to ensure customer success and secure long-term commitments Skills • 3+ years of SaaS experience in account management, sales, or quota-carrying customer success • Track record of consistently meeting and exceeding quota via new product sales and upgrades (license expansion sales are not likely relevant) • Competitive and creative drive to win over customers and think outside the box to get a deal done • Demonstrated ability to run a sales discovery and demo meeting and run a structured sales process • Proven success building and maintaining long-term commercial relationships (experience managing multi-year renewals) • Highly effective communicator with good people instincts – able to build trust and work well with a diverse group inside and outside the company • Highly organized, self-motivated, and detail-oriented; great follow-through on projects/tasks big and small • High integrity; enthusiastic about building a great company for the long term • PEO or HCM experience a plus, but not required Benefits • Benefits • Equity Company Overview • Rippling is a workforce management platform that unifies HR, IT, and finance operations into a single system. It was founded in 2016, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.rippling.com. Company H1B Sponsorship • Rippling has a track record of offering H1B sponsorships, with 2 in 2025, 42 in 2024, 70 in 2023, 81 in 2022, 33 in 2021, 6 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply To this Job