Experienced Service Desk Specialist and Live Chat Agent for Mobile Application Support – Remote Opportunity in Colorado

Introduction to arenaflex

arenaflex is a leading organization dedicated to providing innovative solutions and exceptional customer experiences. As a key player in the technology industry, we are committed to fostering a culture of excellence, collaboration, and continuous learning. Our team is passionate about leveraging technology to make a positive impact, and we are seeking a highly skilled and motivated Service Desk Specialist/Live Chat Agent to join our dynamic team.

Job Overview

We are looking for an experienced and tech-savvy individual to provide top-notch support to our customers using our mobile application. As a Service Desk Specialist/Live Chat Agent, you will play a critical role in ensuring the smooth operation of our application, resolving customer inquiries, and troubleshooting issues in a timely and professional manner. This is a remote opportunity, and we are seeking candidates who are residents of the State of Colorado, with the ability to work from anywhere in the state.

Key Responsibilities

As a Service Desk Specialist/Live Chat Agent at arenaflex, your key responsibilities will include:

• Providing Tier I support and customer assistance for our mobile application, utilizing chat tools and following standard operating procedures
• Troubleshooting, reproducing, reporting, and resolving issues in both iOS and Android operating systems
• Installing software on supported devices, following defined procedures, processes, and methods
• Employing Incident Management procedures to enter tickets into our tracking system
• Collaborating with our technical team to resolve complex issues and improve our application's overall performance
• Providing exceptional customer service, ensuring timely and professional communication with our customers

Minimum Qualifications

To be considered for this role, you must have:

• One year of professional experience in an occupational field related to mobile application support, or
• An Associate's degree from an accredited institution in a field of study related to the work assignment, such as Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees

Substitutions may be considered, where additional paid or unpaid experience, education, or training may substitute for the required education or experience on a year-for-year basis.

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Experience with Jira
• ITIL Certification
• Agile and scrum methodology experience
• Government work experience
• Familiarity with Apple and Google Play Store
• Use of diagnostic tools and knowledge of a diverse range of mobile device makes and models

Skills and Competencies

To succeed in this role, you must possess:

• Excellent communication and customer service skills
• Strong technical skills, with the ability to troubleshoot and resolve issues in a timely manner
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Ability to adapt to changing priorities and deadlines
• Strong attention to detail and organizational skills

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Service Desk Specialist/Live Chat Agent, you will have access to:

• Ongoing training and professional development opportunities
• Mentorship and coaching from experienced team members
• Opportunities to work on complex and challenging projects
• A collaborative and dynamic work environment that fosters innovation and creativity

Work Environment and Company Culture

arenaflex is a remote-friendly organization that values flexibility and work-life balance. Our company culture is built on the principles of:

• Collaboration and teamwork
• Innovation and creativity
• Continuous learning and growth
• Exceptional customer service
• Diversity, equity, and inclusion

We are committed to creating a positive and inclusive work environment that supports the well-being and success of our employees.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• A comprehensive salary and benefits package
• Opportunities for professional growth and development
• A dynamic and collaborative work environment
• Flexible work arrangements, including remote work options
• Access to cutting-edge technology and tools

Conclusion

If you are a motivated and tech-savvy individual who is passionate about providing exceptional customer service and support, we encourage you to apply for this exciting opportunity. As a Service Desk Specialist/Live Chat Agent at arenaflex, you will have the chance to work on a dynamic team, develop your skills and expertise, and contribute to the success of our organization. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now to become a part of the arenaflex team!