Experienced Retail Customer Service Specialist – Delivering Exceptional Sales Experience and Building Strong Customer Relationships at arenaflex

Introduction to arenaflex

At arenaflex, we believe that our success is deeply rooted in the satisfaction of our customers. As a leader in the retail industry, we strive to provide an exceptional shopping experience that exceeds our customers' expectations. Our mission is to help our customers achieve their goals, whether it's finding the perfect product or receiving expert advice from our knowledgeable staff. We're committed to fostering a culture of inclusivity, diversity, and growth, where our employees can thrive and reach their full potential.

Job Overview

We're seeking an experienced and skilled Retail Customer Service Specialist to join our team at Store #8222, located at 2017 San Ramon Valley Blvd Ste D, San Ramon, CA 94583. As a Customer Service Specialist, you will play a vital role in delivering exceptional sales experiences and building strong relationships with our wholesale and retail customers. Your primary responsibility will be to provide top-notch customer service, answer questions, and recommend products that meet our customers' needs. You will also be expected to stay up-to-date with product features, maintain high-quality visual standards, and achieve sales goals while ensuring maximum client satisfaction.

Key Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Essential Qualifications

To be successful in this role, you must:

• Be at least eighteen (18) years of age
• Be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications

While not required, the following qualifications are preferred:

• Have a valid, unrestricted Driver's License
• Have at least a High School diploma or GED
• Have at least one (1) year experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their skills. As a Customer Service Specialist, you'll have access to training and development programs, mentorship, and opportunities to advance your career. You'll also be part of a dynamic team that values innovation, creativity, and collaboration.

Work Environment and Company Culture

Our work environment is fast-paced, dynamic, and customer-focused. We believe in fostering a culture of inclusivity, diversity, and respect, where everyone feels valued and supported. Our employees are passionate about delivering exceptional customer experiences, and we're committed to providing a positive and productive work environment that supports their success.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a salary range that takes into account your skills, experience, and qualifications. You'll also be eligible for a range of benefits, including health insurance, retirement savings, and paid time off. We're committed to providing a comprehensive benefits package that supports your overall well-being and helps you achieve your goals.

How to Apply

If you're passionate about delivering exceptional customer experiences and building strong relationships with customers, we encourage you to apply for this exciting opportunity. To get started, simply follow these steps:

1. Visit our careers page and search for the Customer Service Specialist role
2. Create a profile and submit your application
3. Complete a digital video interview, which will be reviewed by our recruitment team
4. If selected, participate in an in-store interview with our team

Conclusion

At arenaflex, we're committed to helping our customers achieve their goals, and we're looking for talented and motivated individuals to join our team. As a Customer Service Specialist, you'll play a vital role in delivering exceptional sales experiences and building strong relationships with our customers. If you're passionate about customer service, sales, and growth, we encourage you to apply for this exciting opportunity. Join our team and discover a career that's full of possibilities and growth opportunities.