Dir - Customer Service, Vendor Management

About the position AMC Networks is home to many of the greatest stories and characters in TV and film and the premier destination for passionate and engaged fan communities around the world. We create and curate celebrated series and films across distinct brands and make them available to audiences everywhere. Our portfolio includes targeted streaming services AMC+, Acorn TV, Shudder, Sundance Now, ALLBLK and HIDIVE; cable networks AMC, BBC AMERICA, IFC, Sundance TV and WE tv; and film distribution labels IFC Films and RLJE Films. The company also operates AMC Studios, our in-house studio, production, and distribution operation behind acclaimed and fan-favorite originals including The Walking Dead Universe and the Anne Rice Immortal Universe, and AMC Networks International, our international programming business. We are currently seeking a Director, Customer Service, Vendor Management to join our streaming product operations team based in our New York, New York headquarters. Responsibilities • Providing strategic leadership and oversight for all outsourcing activities, ensuring alignment with company objectives and operational excellence • Developing and maintaining strong relationships with outsourcing partners, overseeing contract negotiations, performance evaluations, and adherence to service level agreements (SLAs) • Monitoring and analyzing partner performance metrics, implementing strategies to optimize partner contribution and revenue generation • Driving cost efficiencies through effective outsourcing strategies, budget management, and continuous improvement initiatives • Implementing quality assurance processes and standards to monitor the delivery of outsourced services, ensuring high levels of performance and customer satisfaction • Identifying and mitigating risks associated with outsourcing activities, proactively addressing issues to minimize operational disruptions • Managing a team of partner managers, providing guidance, mentorship, and professional development opportunities to drive team success and individual growth • Partnering with internal support teams to streamline agent training and ongoing support Requirements • MBA or other advanced degree • 7-10 years of relevant work experience • 3+ years managing c-suite relationships and driving high performance within strategic outsourcing partner relationships • Ability to build relationships with key business partners, drive innovation and change across fields, with proven experience gaining results through influence • Communicating effectively on a regular cadence to senior executives on strategies, goals, and status across all regions • Previous knowledge of Microsoft Office Products • Solid understanding of the media or entertainment space and technologies, and common issues or challenges facing customers Benefits • Medical • Dental • Vision • Prescription Drug Coverage • 401k Plan • Wellness Program • Life Insurance • Tuition Reimbursement • Paid Time Off • Paid Parental Leave • Adoption Services Apply tot his job Apply To this Job