UI/UX Designer

<strong>Position: UX Designer<br><br></strong><strong>Duration: 7 months<br><br></strong><strong>Location: Saint Paul, MN (Hybrid)<br><br>Work Mode:</strong> The work is expected to be done with a hybrid of on-site and remote work. Resource will be required to work at a Met Council office at least two days per week with the possibility of more as business conditions dictate.<br><br><strong>Interview Mode: In-Person<br><br></strong><strong>Description Of Project<br><br></strong>The Metropolitan Council (Met Council) is seeking one full-time UX Designer resource who will be part of the Fare Collection System Upgrade project which is a large-scale, high-profile initiative supporting Metro Transit's core business operations. The resource will be involved in designing public-facing websites and robust back-office functionalities within tight timelines in an Agile manner collaborating with the Product engineering team.<br><br><strong>Project Schedule<br><br></strong><ul><li>Anticipated Project Start Date: March 15, 2026</li><li>Anticipated End Date: September 15, 2026<br><br></li></ul><strong>Minimum Qualifications<br><br></strong><ul><li>Five (5) years' experience in User Experience (UX) designs of web-based applications</li><li>Four (4) years' experience designing compliant webpages per accessibility standards WCAG 2.1 Level AA or higher</li><li>Five (5) years' experience creating wireframes, protypes, and mockups</li><li>Three (3) years' experience in information architecture and design</li><li>Two (2) years' experience in user experience design in an agile development environment<br><br></li></ul><strong>Desired Skills<br><br></strong><ul><li>Bachelor's degree in UX Design, Human Computer Interaction, or Graphic Design</li><li>Demonstrated experience applying accessibility and inclusive design best practices</li><li>User research and persona development experience</li><li>Usability testing and analysis experience</li><li>Data analysis and use of metrics experience</li><li>Responsive and adaptive design experience</li><li>Visual and UI design experience</li><li>Design principles and aesthetics experience</li><li>Universal design principles experience</li><li>Demonstrated experience managing projects, including demonstration of time management and organization skills</li><li>Experience with mobile app UI/UX for ticketing or payment systems</li><li>Familiarity with transit fare structures, ticket vending machines, and validation devices</li><li>Basic understanding of front-end technologies (HTML, CSS, JavaScript, Blazor) to facilitate development collaboration</li><li>Exposure to data-driven design using analytics related to transit user behavior</li><li>Adaptability and willingness to learn new technology & tools</li><li>Empathy for users and user-centric thinking</li><li>Critical thinking and creative problem solving</li><li>UX certifications or training in accessibility standards and Agile methodologies</li><li>Experience working in Figma<br><br></li></ul><strong>Sample Tasks<br><br></strong><ul><li>Lead user research activities, including interviews and usability testing, to gather insights and inform design direction for an IT team.</li><li>Design intuitive and accessible interfaces and workflows across digital platforms, ensuring consistency with design standards and project requirements.</li><li>Develop wireframes, high-fidelity mockups, and interactive prototypes to communicate design concepts and interaction flows effectively.</li><li>Collaborate closely with product owners, developers, and other stakeholders using Agile methodologies to iteratively refine designs and incorporate feedback.</li><li>Ensure all deliverables comply with brand standards, accessibility guidelines, and universal design principles to provide an inclusive user experience.</li><li>Present design concepts clearly to stakeholders and supply comprehensive documentation for smooth project handoffs and implementation/continuous improvement by development teams.</li><li>Conduct 8 10 user interviews and 2 3 usability testing sessions per 2-week sprint to identify pain points and validate design assumptions.</li><li>Design 20+ key interface screens and workflows for a core application module, adhering to WCAG 2.1 AA accessibility standards.</li><li>Produce low-fidelity wireframes, high-fidelity mockups, and interactive prototypes (Mac laptop familiarity needed) for stakeholder review within 2-week iterations.</li><li>Participate in daily stand-ups and sprint reviews with product owners and developers to incorporate feedback and refine design artifacts.</li><li>Audit and update existing screens for brand consistency and inclusive design principles, providing rationale documentation.</li><li>Present bi-weekly design reviews to 10+ stakeholders and hand off finalized prototypes with annotated specs for development implementation</li><li>Knowledge transfer<br><br></li></ul><strong>Sample Deliverables<br><br></strong><ul><li>User Research Reports: Comprehensive summaries of findings from interviews, surveys, and usability testing sessions (delivered bi-weekly or per sprint).</li><li>Wireframes and Mockups: Low- and high-fidelity designs for key interfaces and workflows (delivered iteratively within 2-week sprints).</li><li>Interactive Prototypes: Clickable prototypes built in standard tools, including interaction flows and annotations (delivered at sprint end).</li><li>Design Documentation: Style guides, component libraries, and handoff specs ensuring accessibility (WCAG 2.1 AA) and brand compliance (delivered per project milestone).</li><li>Stakeholder Presentation Materials: Slide decks and demo sessions for design reviews (bi-weekly).</li><li>Weekly Status Reports: Progress updates on tasks, risks, and next steps (submitted every 2 weeks).</li></ul>