**Experienced Customer Service Representative – Work from Home Opportunity**

**Join arenaflex, a Fortune 4 company, in transforming the healthcare industry with a heart-driven approach.** At arenaflex, we believe that every moment of your health matters. That's why we're dedicated to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is simple: to bring our heart to every moment of your health. This purpose guides our commitment to innovation, convenience, and affordability in healthcare. **Our Heart At Work Behaviors™ support this purpose by empowering our colleagues to transform our culture and accelerate our ability to deliver solutions that make healthcare more personal, convenient, and affordable.** **Position Summary** We're seeking experienced Customer Service Representatives to join our Caremark Member Operations division in San Antonio, TX. As a Customer Service Representative, you'll play a vital role in assisting members with their pharmacy benefit plans, providing heart-driven service to our millions of plan members. If you're passionate about delivering exceptional customer experiences and have a flexible schedule, we encourage you to apply. **Key Responsibilities:** * Assist members with their pharmacy benefit plans, answering questions regarding prescription insurance, medication coverage, and mail order prescriptions * Take inbound calls and provide solutions to help simplify our members' healthcare experience * Service a variety of clients and call types, including Commercial, Medicare Part D, Medicaid, and specific clients * Receive training to upskill and assist with client and member inquiries as business needs arise * Offer patient, helpful, and genuine concern for improving the customer quality of life **Essential Qualifications:** * 1 year of experience interacting with customers in a call center, retail, customer service environment, hospitality industry, or military experience * Computer proficiency in Windows-based applications * High School Diploma or equivalent experience **Preferred Qualifications:** * Associates degree or equivalent experience * Ability to problem solve in a positive, productive manner * Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life * Reliability and compliance with scheduling standards * Ability to exhibit patience and empathy and express assurance and confidence * Strong customer service skills, including courteous telephone etiquette and professionalism * Strong oral, interpersonal, and communication skills * At least 6 months of healthcare experience **Work from Home Opportunity:** * Maintain your own internet with approved speed requirements * Secure workspace free from distractions * Successful completion of the training program * Adherence to HIPAA and governmental compliance **Training and Development:** * Comprehensive training program to ensure your success on the team * Onsite training of a minimum of 6 weeks * Hands-on learning while interacting with trainers, self-paced modules, and leadership engagement from day 1 * Training location can vary by individual experience with onsite and WFH positions **Schedule Options:** * Flexible work schedule for those balancing priorities in and outside of work * Full-time schedules ranging from 30-40 hours per week * Days off and hours may vary based on business needs **Compensation and Benefits:** * Pay rates start at $17.50 * Comprehensive benefits package, including medical, dental, vision insurance, and a wide range of supplemental benefits and discount programs * Tuition reimbursement * Paid Time Off (PTO) or vacation pay * Paid holidays throughout the calendar year * Number of paid holidays, sick time, and other time off provided consistent with relevant state law and arenaflex policies **Career Growth Opportunities:** * Opportunities to grow in and outside of our business unit with advancement from a REP I to a REP II and III * Career Mapping guide to help you excel in your role **How to Apply:** * Apply online * Take our Online Virtual Job Tryout (Interview Platform) to learn even more about the position **Join arenaflex today and be part of a team that puts our heart into caring for our colleagues and our communities.** Apply for this job