[Remote] Client Experience Manager- Order to Cash (OTC)

Note: The job is a remote job and is open to candidates in USA. HighRadius is seeking a Client Experience Manager- Order to Cash (OTC) who will be responsible for driving adoption, satisfaction, and long-term value for strategic customers. The role focuses on understanding HighRadius products and guiding clients to optimize their workflows and achieve desired business outcomes. Responsibilities • Portfolio Management: Serve as the primary business and functional point of contact for a dedicated portfolio of HighRadius's top-tier enterprise customers, building deep and lasting relationships with key stakeholders, from process owners to executives • Strategic Advisement: Leverage deep Accounts Receivable (AR) domain expertise to understand customer challenges and proactively recommend best practices, process improvements, and functional solutions within the HighRadius platform • Value Realization: Conduct regular strategic business reviews to showcase the value realized, analyze key performance indicators (KPIs), and align with customer leadership on future goals and opportunities for growth • Consultative Engagement: Master the art of active listening and asking insightful, clarifying questions to uncover underlying business needs, potential risks, and opportunities for deeper platform adoption • Advocacy & De-escalation: Navigate and de-escalate complex customer situations with poise and precision. You will act as the customer's advocate within HighRadius, coordinating with internal teams to ensure timely resolution of functional and technical inquiries and challenges Skills • 5-7 years of progressive experience within Accounts Receivables • Demonstrated, in-depth knowledge of the Accounts Receivable (AR) and the broader Order-to-Cash (O2C) cycle • Direct experience in credit management, collections strategy, cash application, or deductions management is a significant advantage • World-class customer-facing communication and presentation skills • Natural talent for active listening, building executive rapport, and articulating complex concepts in a clear, concise manner • Proven ability to manage high-pressure situations, think critically on the fly, and handle complex customer objections or concerns with a calm, methodical, and precise approach • Comfort navigating and discussing various enterprise systems and their business implications • Bachelor's degree in Business, Finance, Accounting, or a related field • Experience with HighRadius products or major ERPs (e.g., SAP, Oracle, NetSuite) Benefits • Performance-based commission (for eligible roles) • Competitive benefits, 401k matching plan, and wellness resources • Opportunity to earn stock options for top-performers • Paid parental leave • Paid company & flex holidays • ZINGy environment: quarterly events, team outings, and MORE! Company Overview • HighRadius is a SaaS company that develops artificial intelligence-based order-to-cash and treasury management software. It was founded in 2006, and is headquartered in Houston, Texas, USA, with a workforce of 1001-5000 employees. Its website is Apply tot his job Apply tot his job Apply To this Job