IT Support Specialist – L1

Job Description: • Provide IT support through voice and chat channels • Troubleshoot and resolve issues related to Helpdesk/Troubleshooting, Active Directory (AD), and Domain Name Systems (DNS) • Manage Windows Servers and utilize ConnectWise or other ticketing systems • Handle user creation/termination and application installations • Set up printers and resolve internet down issues • Configure and troubleshoot Office 365 and Office suite applications • Handle VIP ticket requests and priority user support • Recover and restore files (both locally and in cloud-based systems) • Respond to single user compromised email accounts • Set up drive mapping and access to network resources • Respond to and troubleshoot site-wide Wi-Fi and network outages Requirements: • At least 2 years of hands-on experience in an IT support role • Strong working knowledge of Windows environments, including Active Directory, DNS, Windows Servers, Office 365, basic networking, and common end-user systems • Comfortable diagnosing and resolving a wide range of IT issues across desktops, servers, and network-related problems • Able to provide clear, professional support over voice and chat, including assisting VIP or priority users when needed • Careful and accurate when handling user access, drive mapping, system changes, and routine updates Benefits: • 100% work-from-home flexibility • Preset salary growth • Weekly salary payments Apply tot his job Apply To this Job