Experienced Customer Experience Agent for Overnight Shift – Driving User Satisfaction and Process Improvement in a Fast-Paced Ecommerce Environment

Introduction to arenaflex

arenaflex is revolutionizing the world of ecommerce by bringing together community, shopping, and entertainment in a unique and engaging way. As the largest livestream shopping platform in North America and Europe, we offer a diverse range of products, from fashion and beauty to electronics and collectibles like trading cards, comic books, and live plants. Our mission is to create an unparalleled customer experience, and we're committed to our values of innovation, community, and customer satisfaction. With a remote co-located team operating out of hubs in the US, UK, Ireland, Poland, and Germany, we're a dynamic and forward-thinking company that's always looking for talented individuals to join our team.

About the Role

The Customer Experience team at arenaflex is dedicated to driving the best possible user experience through process improvement, order management, and problem-solving. As a Customer Experience Agent, you will be responsible for ensuring that our customers receive the products they ordered as quickly as possible and resolving any issues that may arise. You will be the face of our company, interacting with buyers and sellers, and providing a positive experience that will keep them coming back. If you're passionate about customer service, have a growth mindset, and are looking for a challenging and rewarding role, we want to hear from you.

Key Responsibilities

• Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience and resolving any issues that may arise
• Resolve customer issues regarding payments, orders, shipments, and general questions in a timely and professional manner
• Become an expert in arenaflex's products, processes, and systems to drive positive outcomes for our users
• Work with other departments to troubleshoot, research, and resolve open questions and improve the overall customer experience
• Seek out opportunities to eliminate repeat contacts and improve the overall customer experience

About You

We're looking for a curious and hungry individual who is eager to jumpstart their career in a fast-paced environment. You should have a customer service mentality, a passion for reaching the best possible outcome, and a willingness to take on any role or task. You should be open to working overnight shifts, have a strong understanding of ecommerce and marketplace operations, and experience with customer-facing systems like Zendesk, Kustomer, or Intercom. If you have a knowledge of collectibles, that's a plus, but not required.

Essential Qualifications

• Open to overnight shift from 10pm - 7:00am PST
• 2+ years of support experience handling email and/or chat services
• Weekend availability required
• Understanding of ecommerce and marketplace operations
• Experience with customer-facing systems like Zendesk, Kustomer, or Intercom
• Obsession with customers and a customer-first mentality
• Proactive problem-solver and process-improver
• Bachelor's degree or college experience preferred
• Previous startup experience is a plus

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their skills. You'll have the opportunity to work with a talented team of professionals, learn from industry experts, and develop a deep understanding of the ecommerce and marketplace operations. We offer a range of training and development programs, including mentorship, coaching, and feedback, to help you achieve your career goals. Whether you're looking to move into a leadership role or specialize in a particular area, we'll support you every step of the way.

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced company that values innovation, community, and customer satisfaction. We're a remote co-located team, which means you'll have the opportunity to work with colleagues from all over the world. We're committed to creating a positive and inclusive work environment that encourages collaboration, creativity, and growth. Our company culture is built around our values of customer obsession, ownership, inventiveness, and frugality, and we're looking for individuals who share these values and are passionate about making a difference.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a hourly rate of $24.04/hour to $28.85/hour, benefits, and equity. Our benefits package includes flexible time off policy and holiday pay, health insurance options, work-from-home support, home office setup allowance, monthly allowance for cell phone and internet, care benefits, monthly allowance on both food and wellness, annual allowance towards childcare, lifetime benefit for family planning, and retirement plans. We also offer a range of perks, including parental leave, dogfooding the app, and a monthly allowance to support your lifestyle.

Conclusion

If you're passionate about customer service, have a growth mindset, and are looking for a challenging and rewarding role, we want to hear from you. At arenaflex, we're committed to creating an unparalleled customer experience, and we're looking for talented individuals to join our team. Apply now to become a part of our dynamic and fast-paced company and help us revolutionize the world of ecommerce.