**Experienced Customer Support Agent – Tele-Recruiting and Donor Engagement**

At arenaflex, we are committed to providing exceptional customer service and support to our valued donors and community partners. As a key member of our team, the Experienced Customer Support Agent – Tele-Recruiting and Donor Engagement will play a vital role in promoting arenaflex's mission and values while delivering outstanding service to our donors. **About arenaflex** arenaflex is a leading organization dedicated to providing life-saving blood products to patients in need. With a strong commitment to excellence and customer satisfaction, we strive to create a positive and supportive work environment that fosters growth and development. As a remote-based team, we offer the flexibility and autonomy to work from home while maintaining a strong connection with our colleagues and community. **Job Summary** We are seeking an experienced Customer Support Agent to join our team on a temporary to permanent basis. As a Customer Support Agent, you will be responsible for performing a variety of tele-recruiting functions in support of arenaflex's defined goals for the Division. This includes contacting blood donors by telephone using a dialer system to recruit for blood donation, scheduling appointments, and providing positive service experiences to maximize donor show rates. **Key Responsibilities** * Perform a variety of tele-recruiting functions in support of arenaflex's defined goals for the Division * Contact blood donors by telephone using a dialer system to recruit for blood donation * Use information from multiple computer systems simultaneously to target appropriate blood drives for donor, update donor records as needed, and to record outcomes of calls * Schedule appointments while providing positive service experience to maximize donor show rates * Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience * Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals * Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates * Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations, and to ensure sufficient donor availability * May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply * Respond to or transfer inbound calls to the appropriate party * Perform other related duties as assigned * May coordinate support of community and business donor groups to assure a positive image of arenaflex **Qualifications** * High school diploma or equivalent required * Minimum one year of telemarketing, customer service, or call center experience is required * Proficient in using multiple computer applications simultaneously in a fast-paced environment to quickly and efficiently meet donor service needs * Excellent customer service and problem-solving skills required * Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center **Essential Skills and Competencies** * Strong communication and interpersonal skills * Ability to work in a fast-paced call center environment * Proficiency in using multiple computer applications simultaneously * Excellent customer service and problem-solving skills * Ability to work with potentially difficult customers * Strong organizational and time management skills * Ability to meet daily production standards and established collection goals **Career Growth Opportunities and Learning Benefits** At arenaflex, we are committed to providing our employees with opportunities for growth and development. As a Customer Support Agent, you will have the opportunity to: * Develop new skills and knowledge in tele-recruiting and donor engagement * Work with a dynamic and supportive team to achieve common goals * Participate in ongoing training and development programs to enhance your skills and performance * Take on new challenges and responsibilities as you grow and develop in your role **Work Environment and Company Culture** arenaflex is a remote-based team, and as a Customer Support Agent, you will have the flexibility to work from home while maintaining a strong connection with our colleagues and community. Our company culture is built on a foundation of excellence, customer satisfaction, and teamwork. We strive to create a positive and supportive work environment that fosters growth and development. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * Competitive hourly rate * Opportunities for overtime and bonuses * Comprehensive benefits package, including medical, dental, and vision insurance * Paid time off and holidays * Access to ongoing training and development programs **Training Schedule** The training schedule for this role is as follows: * Week 1: In-house training at our office location * Week 2-3: Remote learning and on-the-job training at home * Week 4 and beyond: Full-time production schedule, with Sunday-Thursday shifts **Vaccination Requirement** As a condition of employment, all new hires must be vaccinated against COVID-19. This includes being fully vaccinated by the start of employment or having begun the vaccination process prior to the start date. **How to Apply** If you are a motivated and customer-focused individual with a passion for tele-recruiting and donor engagement, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will be in touch to discuss your qualifications and next steps. **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide opportunities for growth and development for all team members. Apply for this job