Experienced Customer Service Representative – Remote Work Opportunity with arenaflex

Introduction to arenaflex

Imagine being part of a dynamic team that offers a world of possibilities, both at work and during your downtime. At arenaflex, we invite you to join our family and embark on a journey that will take you to new heights, help you grow your skills, and become the best version of yourself. As you start this new adventure, you'll tackle challenges with flexibility and ease, mastering new skills and propelling your career while having a great time. Feel free to enhance both your personal and work life and jump start your career with a company that truly cares about its employees.

About the Customer Service Representative Role

As a Customer Service Representative at arenaflex, you will collaborate with clients in a courteous, efficient, friendly, and professional manner. This role is perfect for individuals who are passionate about delivering exceptional customer service and are looking for a challenging and rewarding career opportunity.

Key Responsibilities

• Issue, reissue, and refund traveler tickets
• Book, ticket, and confirm flight reservations
• Rebook travelers on oversold flights and during irregular operations
• Perform passenger check-in and front seat assignment (except curbside), rectify oversold seat assignments, and issue upgrades
• Issue vouchers as well as direct contractors for passenger lodging facilities, meals, and transportation; coordinate refuel and refresh
• Perform passenger boarding, including ticket lift as well as ticket lift/confirmation
• Work gate reader/scanner and related duties to include pre-boarding, monitoring/checking carry-on items, and exit lane standards
• Work jetways/bridges for purposes of boarding and deplaning passengers
• Make boarding and departure gate announcements
• Convey domestic/international flight documents
• Perform passenger service flight close-out procedures
• Accept, check, and label passengers' baggage at destination points, full-service ticket counters, and first-class ticket counters
• Maintain timeline of flight boarding process
• Perform customer service hands-on training
• Process and complete credit card transactions at counters in the ticket counter area and activation stations
• Assist passengers with self-service kiosk check-in and kiosk baggage handling at ticket counters
• Manage lines at ticket counter counters and ticket counters
• Clear/confirm international documents at kiosk in the ticket counter area and activation stations
• Accept and activate passengers' self-labeled bags at activation stations
• Assist customers requiring special assistance or in-station; assist boarding, deplaning, and transferring non-ambulatory passengers, special assistance passengers, as well as unaccompanied minors
• Perform customer care work related to handling regional flights and contractor/ground handling arrangements or agreements
• Have regular and predictable attendance on-site, including meeting any mandatory overtime requirements
• Respond and assist during security and/or emergency situations
• Provide connecting passengers gate information
• Provide quality customer service in a professional manner and in accordance with arenaflex's guidelines
• Comply with company policies, procedures, and performance standards
• Complete task-relevant training stages
• Comply with applicable laws (e.g., DOT, FAA, TSA)
• Utilize various internal resources/systems including during customer interactions
• Wear uniforms as required by company policy

Essential Qualifications

• Bachelor's degree
• Bilingual language skills required in certain locations
• Valid driver's license as required by local authorities
• Must satisfy FAA background checks to qualify for unescorted access authorizations to airport security identification display areas (SIDA), if applicable
• Must be able to obtain suitable airport authority or US Customs security badges, if applicable
• Completion of a pre-employment drug screen, thorough background check, and/or fingerprinting to meet company and security requirements
• Must be authorized to work in the U.S.

Preferred Qualifications

• Working knowledge of Saber or other Passenger Service Systems
• Past face-to-face customer service experience
• Experience working in a fast-paced environment

What You'll Get

At arenaflex, we offer a comprehensive benefits package that includes:

• Health benefits: access to health, dental, prescription, and vision benefits from day one
• Wellness programs: tools, resources, and support to help you be your best self
• 401(k) program: available upon enrollment, with company contributions available after one year
• Additional benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more

Company Culture

At arenaflex, we believe in creating an inclusive and diverse workplace where everyone can thrive. Our Employee Resource Groups are dedicated to connecting our employees to our customers, suppliers, communities, and shareholders, helping employees reach their full potential and creating a welcoming workplace that reflects and exceeds the needs of our diverse world.

Conclusion

Are you ready to feel a tremendous sense of pride and fulfillment as you do your part to keep arenaflex running smoothly? Join our team and be part of a dynamic and supportive work environment that values its employees and offers opportunities for growth and development. Apply now and take the first step towards an exciting and rewarding career with arenaflex!

Apply Job!