Experienced Customer Service Representative – Airport Customer Support and Rental Services at arenaflex

Introduction to arenaflex and the Industry

arenaflex operates as a leading mobility company, dedicated to providing top-notch customer service and rental experiences. As a prominent player in the automotive rental and leasing industry, arenaflex has been recognized for its commitment to excellence and employee satisfaction. With a strong vision to become the world's best and most trusted mobility company, arenaflex is seeking talented individuals to join its team. If you're passionate about delivering exceptional customer service and thrive in fast-paced environments, this opportunity is perfect for you.

Job Overview

arenaflex is excited to offer a full-time Customer Service Representative position at the Eagle County Regional Airport location. As a Customer Service Representative, you will play a vital role in providing administrative support, servicing customers, and acting as a rental backup in a large home city branch or airport location. Your primary responsibilities will include assisting internal and external customers, primarily face-to-face, and supporting their branch and rental needs.

Key Responsibilities

• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Take incoming calls, reservations, rate quotes, general questions, and answers, providing information and resolution for customers, other branches, insurance companies, dealerships, repair shops, and other vendors
• Manage outgoing calls for callback management, A/Rs, and miscellaneous calls as assigned
• Meet and greet customers in a friendly and timely manner, providing directions and general assistance
• Assist in assessing the condition of rental vehicles upon return, process returns, check-ins, and exit kiosk transactions
• Effectively market the company while picking up customers and/or dropping off customers in a safe and courteous manner, assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features, and other services
• May sell optional protection products, upgrades, fuel options, and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions, such as research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, and process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Essential and Preferred Qualifications

To be successful in this role, you must possess excellent customer service skills, with the ability to work in a fast-paced environment. The ideal candidate will have:

• At least 6 months of customer service experience in a fast-paced environment
• At least 12 months of work experience at their most recent employer
• A valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol-related conviction on driving record in the past 5 years
• Authorization to work in the United States without requiring work authorization sponsorship by arenaflex for this position now or in the future
• Experience working late nights is preferred

Skills and Competencies

The successful candidate will possess:

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and multitask
• Strong problem-solving and analytical skills
• Basic computer skills and proficiency in Microsoft Office
• Ability to lift, carry, and move objects up to 50 pounds
• Ability to work in a team environment and build strong relationships with colleagues and customers

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to:

• Comprehensive training programs to enhance your skills and knowledge
• Opportunities for career advancement and professional growth
• A supportive and collaborative work environment
• Recognition and reward programs for outstanding performance

Work Environment and Company Culture

arenaflex is dedicated to creating a positive and inclusive work environment that values diversity and promotes employee satisfaction. Our company culture is built on the principles of:

• Respect and empathy for our customers and colleagues
• A commitment to excellence and continuous improvement
• A supportive and collaborative team environment
• Opportunities for growth and development

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Hourly rate of up to $23.50
• Paid time off
• Employee rental car discounts
• Retirement savings plan, including 401k with matching profit sharing
• Health, life, dental, and vision insurance
• Training and development opportunities
• Bonus incentives

Conclusion

If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for the Customer Service Representative position at arenaflex. With its commitment to excellence and employee satisfaction, arenaflex is the perfect place to build a successful and fulfilling career. Don't miss this opportunity to join our team and contribute to our mission of becoming the world's best and most trusted mobility company. Apply now and take the first step towards an exciting and rewarding career with arenaflex!